The player from the US is complaining because he cannot withdraw his winnings. The complaint was closed resolved as the player received all her payouts.
Crazy Luck Casino - Player cannot withdraw his winnings.
Amount: $150
Crazy Luck Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
Crazy Luck Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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4 years ago
Dear Chauncey,
Thank you for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus? Did you complete the KYC?
Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or post it here).
Thank you in advance for your reply.
Best regards,
Kristina
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4 years ago
Thank you very much Chauncey for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
I would like to ask Crazy Luck Casino to join us and help us resolve the player's issue.
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4 years ago
We haven't receive any answer from the casino yet. Please note if you will fail to respond to us within the next 7 days, the complaint will be closed as "unresolved", which could lead to casino's rating deduction.
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4 years ago
Unfortunately, we haven't receive any answer from the casino. I'm really sorry we could not help you more, but as the casino did not respond at all, there isn't much we can do for your case. All I can do is to recommend you to play in a better casino, with higher rating. Please do not hesitate to contact us if you will come across any issue in the future.
Best regards,
Nick
Casino.guru
