Marco, a player from Switzerland, won a quite big amount in the casino and manged to pass through the verification process. Later, he found his balance zeroed and the casino is being unresponsive to his messages.
Crazy Fortune Casino - Player’s winnings were confiscated.
Amount: €3,000
Crazy Fortune Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good evening, this casino should not be visited by anyone, they have always taken my deposits without any problems, then I will be lucky and win over 3000 euros.
I have sent all documents, suddenly my account balance was zero.
When I asked, it was only until I was verified Dan the balance is back on the account. Back and forth, now they don't even answer anymore.
Please warn everyone to play there for me this is scam. Thank you
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4 years ago
Hello Marco.
Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. Have you received an e-mail with any sort of explanation from the casino? We recommend you check the spam folder because sometimes the casino messages are recognized as spam.
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4 years ago
Translation
Hi there,
the casino keeps talking about it, documents are missing ... the last one was on my driver's license, it has no expiry date, I replied that there is no expiry date for Swiss driver's licenses!
I can't get an answer from there!
I submitted everything like at other casinos where everything worked out perfectly.
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4 years ago
Hello Marco.
We appreciate that you are sharing your issue with Casino Guru team. We will now try to get in touch with the casino.
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4 years ago
Translation
Ok, thank you for your effort.
But I would be surprised if you succeed.
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4 years ago
Hi Marco and Jozef,
Happy New Year and we wish you a prosperous 2020:)
We would firstly like to apologize for any inconvenience caused during your playing time and need you to know that you have played and won with a bonus which has a max cash out of 10 x deposit.
You will find this under our bonus terms and conditions.
The funds are available on your balance and you can withdraw them today still if you initiate your withdrawal.
Please remember that this is a Max Cash out and you cannot bet and try and win more as this would be a breach in terms and we would have to cancel and add back your max cash out amount.
We hope this solves your issue and we hope to see you playing with us again in 2020.
Kind Regards,
Crazy Fortune Casino
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4 years ago
Translation
Hello and happy new year too,
Ok, now I have 300 euros instead of the 3000 euros that I won.
Have I understood correctly now that I am not allowed to play with these 300 euros ???
Do I understand correctly who I get free spins and I win you can not pay me? What is that for a casino? I can always deposit as much as I want, no problem, but who I have the jackpot you can only pay me 10 times ?????
Please please please explain to me so that I can understand it please ????
Jozef, do you understand how that is meant ?????
Regards, Marco
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4 years ago
Hi Marco,
Thank you for the well wishes:)
So to clear up any confusion, when playing with a deposit bonus, no deposit bonus or free spins there will always be a max cash out.
For the deposit bonus there is a max cash out of 10 x deposit, for no deposit bonuses and free spins there is a max cash out of 50.
If you wish to play without any restrictions on your betting and withdrawal limits we would suggest playing without a bonus and then you can withdraw whatever you win.
We hope this clears up the confusion:)
Kind Regards,
Crazy Fortune Casino
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4 years ago
Hi Marco,
You are not bothering us at all and we are happy to help.
Yes you deposited but accepted a deposit bonus which has withdrawal limits.
You did win 3000 but because you played with a bonus there was a max cash out of 10 x deposit = 300 max that you can withdraw.
Your account is verified and you can withdraw your 300 Euros as soon as you want.
Is there anything else we can help you with?
Kind Regards,
Crazy Fortune Casino
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4 years ago
Translation
Ok, thank you everyone!
I wish you all the best.
Kind regards marco
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