Crazy Fortune Casino Review

The player from Australia is dissatisfied, because his account hasn't been permanently closed and he was able to make more deposits. Unfortunately, the player never mentioned gambling addiction and from what we gathered he only asked for account closure. Therefore we couldn't proceed with this case as fail self-exclusion and the player wasn't entitled to any refunds, and we were forced to reject the complaint.

The player from France has requested two withdrawals almost three weeks ago. They haven’t been processed yet. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'.

Marco, a player from Switzerland, won a quite big amount in the casino and manged to pass through the verification process. Later, he found his balance zeroed and the casino is being unresponsive to his messages.

According to withdraw their winnings of €80, the player was asked to sent BIC code for verification. But the player was scared to do so because they thought it was a scam. The mediator tried to get a hold of the casino but they didn't respond to them at all. No further information is available.

The player, Anthony181980 lost $250 and wasn't happy with how the casino operated and wanted to close his account. The casino didn't do so and he deposited $2,000 more and lost it, too. He complained about losing more money and wanted a refund on the deposits he made. The casino never responded to his complaint and Anthony was recommended by the ThePOGG to contact the casino's regulator, Curacao eGaming for further assistance. There is no information on whether he received his money back or not.

The player, Fabi84 from Germany, requested a withdrawal but the payment method he chose was no longer available to players from Germany. The casino informed him via email that they were looking for an alternative way to send him the money. In the meantime, they cancelled Fabi's withdrawal request and put the money back to his player's account. Later on, he was informed that they found a way to send him the money via different payment method, but Fabi never received the payment and the casino stopped responding to him. The complaint remains unresolved.

The player, Nordicandrei requested two withdrawals in the amount of €1,000 and €400. The casino asked him to send documents needed for verification, so he did. Not only did he do that, but he also sent them extra documents they asked for, like notarised bank documents, etc. Later on, his account was verified but the money disappeared from Andrei's account and he immediately contacted the casino. Their response was that everything should be fine and he would receive his winnings on August 1st, 2018. Once that date passed and no money was received, he emailed the casino for over 20 times without any answer from them. In the meantime, his account was blocked and the casino finally informed him it would remain closed and only his deposits would be returned. The ThePOGG recomended Andrei to contact the casino's regulator, Curacao eGaming, for further assistance due to the casino being irresponsive to their requests. The casino never responded to the complaint and it remained unresolved.