Australialainen pelaaja on tyytymätön, koska hänen tiliään ei ole suljettu pysyvästi ja hän pystyi tekemään lisää talletuksia. Valitettavasti pelaaja ei koskaan maininnut peliriippuvuutta, ja keräämiemme tietojen perusteella hän pyysi vain tilin sulkemista. Siksi emme voineet edetä tässä tapauksessa epäonnistuneena itsesulkemisena, eikä pelaajalla ollut oikeutta hyvitykseen, ja meidän oli pakko hylätä valitus.

80 euron voitonsa nostamisen vuoksi pelaajaa pyydettiin lähettämään BIC-koodi varmennusta varten, mutta he pelkäävät tehdä niin, koska heidän mielestään se oli huijaus. Sovittelija yritti saada käsiinsä kasinon, mutta he eivät reagoineet heihin ollenkaan. Lisätietoja ei ole saatavana.

The player, Anthony181980 lost $250 and wasn't happy with how the casino operated and wanted to close his account. The casino didn't do so and he deposited $2,000 more and lost it, too. He complained about losing more money and wanted a refund on the deposits he made. The casino never responded to his complaint and Anthony was recommended by the ThePOGG to contact the casino's regulator, Curacao eGaming for further assistance. There is no information on whether he received his money back or not.

The player, Fabi84 from Germany, requested a withdrawal but the payment method he chose was no longer available to players from Germany. The casino informed him via email that they were looking for an alternative way to send him the money. In the meantime, they cancelled Fabi's withdrawal request and put the money back to his player's account. Later on, he was informed that they found a way to send him the money via different payment method, but Fabi never received the payment and the casino stopped responding to him. The complaint remains unresolved.

The player, Nordicandrei requested two withdrawals in the amount of €1,000 and €400. The casino asked him to send documents needed for verification, so he did. Not only did he do that, but he also sent them extra documents they asked for, like notarised bank documents, etc. Later on, his account was verified but the money disappeared from Andrei's account and he immediately contacted the casino. Their response was that everything should be fine and he would receive his winnings on August 1st, 2018. Once that date passed and no money was received, he emailed the casino for over 20 times without any answer from them. In the meantime, his account was blocked and the casino finally informed him it would remain closed and only his deposits would be returned. The ThePOGG recomended Andrei to contact the casino's regulator, Curacao eGaming, for further assistance due to the casino being irresponsive to their requests. The casino never responded to the complaint and it remained unresolved.