Crazy Casino - Player complains that she didn’t win anything.

Deposit £700 in Euros to crazy star casino m play the same game as have over other casinos at 1:35 EUR a spin I had penny's as a win and not one feature spin which is very unlucky as stated played over few casins and it's a fair game and will always come.. I complained about this and requested a refund. They have no security to go through. My refund is constantly under review my emails go ignored. Apparently they only have one email address for everything . I sent a complaint and asked for the procedure, my reply eventually was I have attached it to Ur refund review.. when I asked live chat could they please give me a update on my refund and email financial department and ask them to respond to my email my answer was simply " sorry but no "... When looking for the email address for the site I come across Triumph casino as to get in touch with crazy casino so emaild them and my email bounced back.. read the reviews and all said the same.. the games are rigged!! 5 days and counting waiting for the Reviews answer 🙈

Dear Rebecca,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I have contacted the casino.. they customer support are rude and are now help I've emailed the financial department they don't respond I understand it's a gamble of course but after reading similar reviews as it's a new casino that opens this year I'm very weary that it's a ligitimate site. I did ask what's the time scale on the process and how do they go about complaints they simply said you case will be looked at once withdrawal are made as refunds gets pushed to the back of the qué. And only one email address for the company so complaints will be looked at when a administrator comes across it after withdrawal and all other relivent emails are seen to first. Meaning they don't have a procedure to follow .. i

Dear Rebecca,

If you have any supporting evidence or more detailed information that would help to build our case on, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.

Dear Rebecca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.