The player's winnings have been voided for breaching max bet rule. The complaint was rejected as the player stopped responding.
They mean
Hello,
Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.
Your winnings have been voided and the deposit has been returned back to your balance.
Should you have any further concerns, questions or comments, do not hesitate to contact our Customer Service Team.
true but not wagered the bonus and won with the wagered real money
they simply put it differently because they don't want to pay out, don't understand that, that's not the world.
thank you 🙏
Dear nbjunit001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Craze Play Casino.
Allow me to ask you a few more question before we would move forward.
Did you bet the bets above 4€ only after completing the wagering? Are you able to access your betting history and forward it to nikolas.b@casino.guru?
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Looking forward to hearing from you.
Best regards,
Nick