The player from Germany is dissatisfied with the withdrawal process. Even if we assumed that the issue was resolved, without confirmation from the player, we were forced to reject this complaint.
Craze Play Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Craze Play Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Craze Play Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello!
I've been waiting for my payout of 5000 euros for 4 days.
In the chat only standard answer always, I should be patient.
I'm verified and finally want my money, the terms and conditions say 48 hours of payment, at the latest.
Can you help me there?
Automatic translation:
Public
Public
2 years ago
Dear MarieLane,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hey, my payout still hasn't been processed after exactly 1 week.
Han played with no bonus.
In the chat one is only put off. I don't know anymore either 😕
I paid out with trustly and otherwise it was always processed and on the account after 24 hours.
LG Maria
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, MarieLane. However, I will set the timer for additional 7 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Dear MarieLane,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Translation
I have received a part. 5000 last week and 2500 this . So all good. The rest should come soon
Automatic translation:
Public
Public
2 years ago
Thank you for the update, MarieLane. Hopefully, the rest of your winnings will be processed soon. Please, let us know when you receive the last payment.
