The player from Russia had reported an issue with the closure of his casino account and the confiscation of his funds, after he had doubled his deposit and completed the verification process. He had stated that he only engaged in sports betting and did not use any bonuses. However, we had informed the player that we could not assist him since his issue pertained solely to sports betting, an area in which we lacked sufficient expertise. Consequently, we had to reject his complaint.
Crashino Casino - Player's account has been closed and winnings confiscated.
Amount: 2,165 ₮
Crashino Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Crashino Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Translation
From September, I have been playing in this casino. I made deposits, withdrawals, and bets. After I doubled my deposit, I went through verification, and sent all the requested documents. I ordered funds for withdrawal. Instead of money, I received an email about the closure of the account and confiscation of funds, they claim I violated something. Moreover, the casino refuses to specify the exact claims. This is outrageous behavior from cheaters and robbers! I'm asking for help to get my money back.
Automatic translation:
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8 months ago
Dear Basquo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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8 months ago
Translation
I sent all the requested documents, there were no complaints about them.
But instead of a message about successful verification, I received account blocking and confiscation of funds.
I only played sports bets and did not use bonuses.
Automatic translation:
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8 months ago
Thank you, Basquo, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
