Cosmolot Casino - Player’s winnings have been reduced.

Hello, I have been using your site for a long time, because you really write the truth about good sites and also about those that are not desirable to visit. In general, I had to deal with problems on the Casino: Cosmolot website, which have a rating of 7.5, unfortunately, there is a lot of evidence that you made a mistake in this rating in relation to this web resource. I ask you to treat with understanding in advance and hard to influence this site, there is a lot of evidence that this very site is engaged in dishonest activities and carries out unfair and cruel rules to its players! It all started from 11/13/21 On that day, I registered on the site and made a deposit in the amount of UAH 10,000 and took a 125% vip bonus. Immediately I ran into a problem with the bonus, they didn’t give it to me right away, it’s good that when making a deposit I made a screenshot of what I had chosen and activated the bonus. Earlier, my friend got in that way, and I already knew in advance that when they register and want to get a bonus, they do not give it out, explaining that at the box office they say he was not chosen correctly, I knew about this problem, so when they tried not to give it to me, I showed them a picture on where it was seen that the bonus was selected and activated. In general, the bonus was not given to me that day, explaining they say technical problems, but this is all a hoax, as it turned out, they immediately do not comb the bonus to many. Now I once again ran into a problem on this site. 12/29/21 I had a birthday, and Casino Cosmolot gave me a gift of 150% against a deposit, I decided to take advantage of these offers, take this bonus, well, no, it was !!! When making a deposit in the amount of 10,000UAH, the 150% bonus was not credited, having written to the operator manually, they also did not connect the bonus, the reason why I could not receive the bonus refused to explain to the cut! After that I once again asked to indicate the reason, after which the impudent operator simply closed the chat! Already in the afternoon, the operator contacted the pine tree and said that the bonus was accrued, 15,000 with a wager × 30 with the maximum withdrawal in case of wagering the bonus × 2 of the amount of the accrued bonus. That is, if I played it successfully, I could withdraw 30,000 UAH. Now let's talk about the rates, the maximum allowable rate for wagering the bonus should not exceed 50 UAH !!!! As for me, this is a very low poppy rate. Now let's get back to the bonus policy, in which there are strict rules, it is written on your website that there are no restrictions on withdrawal in case of winning the bonus. This is not true, I have already faced this problem. When I made the first deposit after reading on your site that there are no restrictions, I did not check on their site. Having made a deposit in the amount of 10,000UAH, I took a VIP package bonus of 125% that was accrued to me after a day or two, having lost their funds, the operator called me and said that the bonus had been credited and said that the maximum conversion of the bonus in case of winning it back would be 3,000 UAH. I was completely shocked !!!!! Well, how can you do that? Give a bonus of UAH 12,500 with a wager for × 35 and, in the case of winning a win, add UAH 3,000 to your balance. That is, four times less than the bonus itself. And according to your information (THERE ARE NO RESTRICTIONS !!!) So how does this happen then !? Today, after telling them that these are not entirely honest rules, they replied to me that I myself chose it. They have 2 types of bonuses, although you have written only for one. There is a standard one from 100 UAH. Up to 5000 thousand is vip 125% of 2000 thousand UAH. And when registering and taking a bonus, they write to everyone so that the bonus does not populate, they say you did not choose it, so my friend suffered, they told me the same while I did not submit a picture, after which they said that there was a break in the program and gave it Roofing felts in a day or even two. I honestly don't remember, well, certainly not right away. 1) Dishonest bonus policy. 2) they are constantly cheating with a bonus, so that they do not get enough of it. Well, and 3) this is that with a bonus, you can play with a Max bet of 50 UAH. I think that the rating of this site is very, well, very much too high !!!!! I already wrote to them today that after the investigation I will immediately block my account, because I think that this site is like a malignant tumor that needs to be simply removed! I wanted to complain to you about this site on 11/13/21 when they tried to cheat me with a bonus. I have a bunch of evidence that this site is not honest and, in fact, engage in Fraud. Screenshots of the correspondence, everything is there. I really want and will seek justice, I don't need anything from them, I want this site to be viewed as fewer players. I hope that everything will be checked and after that there will be a donation to this site.

Dear Vova768,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the general bonus terms and conditions, and this is what I found (here):

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Please understand that it is nothing unusual to have a maximum cash out applied to any promotional winnings and to remove the bonus amount at the time of the withdrawal.

Additionally, I would like to apologize for the wrong information on our website. We currently have over 3000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience however, please remember always the terms and conditions of the casino itself prevail.

Thank you for your help making Casino.Guru better. I have updated the review on our website https://casino.guru/cosmolot-casino-review#tab=js-tab-bonuses.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Vova768,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.