The player from the United Kingdom requests clarification on the casino's actions after asking them to turn off the betting function for three months due to a gambling problem. Recently, they were allowed to enable betting again despite their prior request, leading to questions about the casino's compliance with responsible gambling protocols and their eligibility to claim winnings.
Cosmobet Casino - Player questions casino's compliance with responsible gambling measures.
Amount: £47,500
Cosmobet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
5d 11h 58m 21s
Case summary
yesterday
Mohamedmahmoud95 has 5d 11h 58m 21s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
