The player from the United Kingdom requested clarification on the casino's actions after asking them to turn off the betting function for three months due to a gambling problem. Recently, they were allowed to enable betting again despite their prior request, which led to questions about the casino's compliance with responsible gambling protocols and their eligibility to claim winnings. The issue was resolved by the Complaints Team, as it was determined that the player had not responded to inquiries, preventing further investigation and resulting in the rejection of the complaint.
Cosmobet Casino - Player questions casino's compliance with responsible gambling measures.
Amount: £47,500
Cosmobet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Cosmobet Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
