The player from Bavaria faced difficulties withdrawing money from the casino. When he inquired about the withdrawal, customer service referred him to the Risk Management Department, which did not respond to his emails. The complaint was rejected due to the player's lack of response to our inquiries for additional information needed to investigate the issue further.
Cosmo Casino - Player’s experiencing issues with withdrawals.
Amount: €2,200
Cosmo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Casino send me to Riskmanagement Department as soon as I asked about my withdrawal, customer service doesn’t answer about my withdrawal and provided me an email for Riskmanagement Dep. I sent them an email about clarification and they don’t answer. What to do?
Public
Public
2 months ago
Dear costik193,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Has your withdrawal request been pending for too long? If yes, could you please clarify when exactly you requested it?
I will be waiting for your reply patiently.
Best regards,
Kristina
