HomeComplaintsCosmo Casino - Player’s deposit not credited.

Cosmo Casino - Player’s deposit not credited.

Amount: 1,793 INR

Cosmo Casino
Safety Index:Below average
Submitted: 08 Oct 2023 | Case closed : 28 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India deposited 1,793.56 INR (20$) via a UPI transaction to the casino, however, these funds have not yet been credited to their account. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Sun, 01 oct.2023, At 14:31 IST, I deposited 1793.56 INR = 20$ via UPI transaction number is 327417999425 has not been credited so far.

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1 year ago

Dear sky58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit in this casino?
  • Have you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 


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1 year ago

This transaction is not first one. Send me correct email address for attachments.


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1 year ago

My email address is petronela.k@casino.guru. Thank you.

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1 year ago

Dear sky58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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