HomeComplaintsCosmo Casino - Player is experiencing undefined problem.

Cosmo Casino - Player is experiencing undefined problem.

Amount: €1,000

Cosmo Casino
Safety Index:Below average
Submitted: 21 Nov 2020 | Case closed : 07 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany complains about an uncertain issue related to poor customer support. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

So at your casino nobody comes forward, you never get an answer 😠 better you try another casino .... Maybe they are a bit more honest 😃 I would not recommend Cosmo Casino on any call .... they are a rip-off 😠😠😠

Automatic translation:
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Public
3 years ago

Dear Elke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Public
3 years ago

Dear Elke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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