The player from Germany complains about an uncertain issue related to poor customer support. We rejected the complaint because the player didn't respond to our messages and questions.
Cosmo Casino - Player is experiencing undefined problem.
Amount: €1,000
Cosmo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Cosmo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
4 years ago
Translation
So at your casino nobody comes forward, you never get an answer 😠 better you try another casino .... Maybe they are a bit more honest 😃 I would not recommend Cosmo Casino on any call .... they are a rip-off 😠😠😠
Automatic translation:
Public
Public
4 years ago
Dear Elke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
