A player from the United Kingdom has been waiting for two weeks for a withdrawal. Despite multiple same-day response promises, the player has not received any updates.
I made a withdraw over two weeks ago, I keep calling and they keep saying they will be in touch for n 24hrs, but two weeks later and I’ve still not heard anything
Dear rypcs9ywmh,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
No it was not bonus money or free spins, yes I have made withdrawals in the past and yes I am verified, thsnkyou
Have you received any response from the casino regarding your withdrawal since you filed a complaint here?
I'll await your reply.