The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.
Coolbet Casino - The player struggles to withdraw his balance.
Amount: 800 S/.
Coolbet Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Coolbet requested the validation of
- identity .... validated
- address....validated
- credit card .... validated
- savings account statement... validated
- debit card... observed
This last one in Peru the card does not bear the name of the holder, coolbet insists that it must have my name, which I cannot get and is keeping my money.
If coolbet does not understand the policies of other countries, it should only operate in Chile.
Automatic translation:
Public
Public
2 years ago
Hello lalbertogu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coolbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification ongoing? Isn't there any way to request your bank to provide you with a document which would prove that you are the owner of the card? When was the last time you spoke to the casino and what did they respond?
Looking forward to your answer.
Regards,
Nick
