Cool Play Casino - Player’s struggling to withdraw his winnings.

I tried to deposit with trustly but slandered that other deposit method and I deposited with Eutteller. Now when I try to repatriate there are neither of these

as an alternative and the chat said that Euteller is not a means of payment.

Dear Asko,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Chat reported that I can withdraw with trustly but that casino did not have that method of payment either.

Does this mean I can't repatriate.

Withdrawal payment methods are: Visa, bibbay, EloPayz.

Visa is familiar but others are weird.

I understand that withdrawal should be done in the same way as a deposit.

According to the casino's terms and conditions, you can withdraw from Euteller

Thank you very much, Asko, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Asko,

I looked at your complaint and will do my best to help you. I would like to invite Cool Play Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I don't know what I'll be able to do when I deposit with Euteller when Chat said it's not a means of payment

although the casino website states that it can repatriate

We would like to ask the Cool Play Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

fits

This casino announced that it will close on December 6, 2021, and said it should maintain an account

by then but did not say how

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.