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Cool Play Casino Review

Players from Virginia Not Accepted
7.8 Reputation
rating
Struggling
Online casino
Players from Virginia Not Accepted
Struggling
Online casino
Author: Matej Novota | This review was last updated: 2020-07-12T00:00Z  

We've thoroughly reviewed Cool Play Casino and marked it as a struggling online casino. It's been operating for quite some time, but didn't manage to achieve high revenues or number of players. That means there might be issues if you win big. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Cool Play Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Cool Play Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 1 black points in total, out of which 1 come from related casinos. You can find more information about all of the complaints and black points below.

As we already mentioned, we've rated Cool Play Casino as a struggling online casino. That doesn't necessarily mean it's bad, it only means it has relatively low revenues even after being on the market for quite some time, which can become an issue if you hit a big win. If you are a high-roller, we recommend finding a bigger casino to play at.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+2)
Live Chat
Language
English (+2)
Email Support
Language
English (+2)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
ProgressPlay Ltd.
Established
2012
Withdrawal limit
$6,000  per month
$3,000  per week
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Interesting Facts
  • Small international casino
Positives
  • Good selection of games
  • Live dealer games are available
Negatives
  • Live chat support is not available 24/7
  • Low monthly withdrawal limit in some countries

Complaints about Cool Play Casino and related casinos (2)

We have conducted extensive research on the internet and as a result we have found following 2 complaints about Cool Play Casino or any brands that might be interconnected with it. However, because this casino is quite small even after having operated for a relatively long period of time, we marked it as a Struggling casino instead of giving it a normal reputation rating.

Struggling Online Casino
Complaints on related Coin Falls Casino (Same affiliate)
Uncertain case, good regulator
Black points: 6 (1 for this casino)
The casino confiscated most of the player's winning.
The player accepted a 200% bonus and made £10 deposit and got their winning up to £128. The next morning, they had only £8 left on the account. After contacting the casino for an explanation, they claimed that the player accepted a different bonus, a 25% match bonus that had a 4xbonus max cashout, which was the £10. On the other hand, the player made a deposit which meant it was a deposit bonus but the casino argued they were right. The case stayed unresolved and we never found out whether the player got paid or not.
 
This complaint is from 11/2016
Disputed amount: £120 (bonus money)
Read more on: thepogg.com
Read more
Complaints on related SlotsLTD Casino (Same affiliate)
Uncertain case, good regulator
Black points: 48 (1 for this casino)
Casino refused to pay money won from bonus play claiming the bonus was still in play.
The player played with an active bonus but after that, the casino accused him of breaching the bonus terms and conditions. And when he tried to withdraw his winnings, an error message would pop up saying he couldn't because the bonus was still in play. He then started to think about filing a complaint with the MGA, but unfortunately, we have no further information on whether the player did so or not. The complaint remains unresolved.
 
This complaint is from 4/2018
Disputed amount: NZ$1,500 (bonus money)
Read more on: thepogg.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Cool Play Casino Bonus

7.8
/10
Struggling Online casino Casino

1st Deposit Bonus - Cool Play Casino

Not Available in Virginia
  • Minimal deposit: $10
  • Wagering requirements: 50x bonus
  • Maximal bet: 49% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 3x bonus value
  • New players only
  • Terms apply, please gamble responsibly
  • Bonus is valid for 30 days
  • The bonus on deposit doesn't apply to deposits made with Skrill
 
  • Available for following countries:

Cool Play Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller $20 - $5,000
-
Fee: $2.5
1 - 3 days
Skrill Skrill -
-
Fee: $2.5
1 - 3 days
PaySafeCard PaySafeCard $10 - $700
Not Available -
ecoPayz ecoPayz $20 - ?
-
Fee: $2.5
1 - 3 days
Mastercard Mastercard -
-
Fee: $2.5
3 - 7 days
VISA VISA -
-
Fee: $2.5
3 - 7 days
Giropay Giropay €20 - €5,000
Not Available -
SOFORT Überweisung SOFORT Überweisung €20 - €5,000
Not Available -
VISA Debit VISA Debit -
-
Fee: $2.5
3 - 7 days
EuTeller EuTeller $20 - $5,000
-
Fee: $2.5
1 - 3 days
QiWi QiWi $20 - $5,000
-
Fee: $2.5
1 - 3 days
Trustly Trustly $20 - $700
-
Fee: $2.5
1 - 3 days
WebMoney WebMoney $20 - $5,000
-
Fee: $2.5
1 - 3 days
PayPal PayPal -
No Fee
-
Fee: $2.5
3 - 7 days
Diners Club Diners Club -
Not Available -
VISA Electron VISA Electron -
-
Fee: $2.5
3 - 7 days
Maestro Maestro -
-
Fee: $2.5
3 - 7 days
Zimpler Zimpler €20 - ?
Not Available -
VISA Delta VISA Delta -
-
Fee: $2.5
3 - 7 days
Bank transfer Bank transfer Not Available -
Fee: $2.5
3 - 10 days
Interac Interac Can$20 - ?
-
Fee: $2.5
1 - 3 days
JCB JCB -
Not Available -
Fast Bank Transfer Fast Bank Transfer $20 - $5,000
Not Available -
Pay via Phone Pay via Phone £10 - £30
Fee: 15.0%
Not Available -
Discover Discover -
Not Available -

Cool Play Casino Games

Slots
Roulette
Blackjack
Sports betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps
Keno
Scratch cards
eSports betting

Cool Play Casino Game providers

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