HomeOnline CasinosCool Play Casino Review
Cool Play Casino Review

Casino closed

Cool Play Casino has been closed and no longer operates.

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ProgressPlay Ltd.
2012
< $1,000,000
OverviewUser reviews1Safety Index explainedDiscussion1

Casino closed

Cool Play Casino has been closed and no longer operates.

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Cool Play Casino Review

Cool Play Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Although Cool Play Casino scored an Above average Safety Index of 7.5, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Continue reading our Cool Play Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index – Cool Play Casino fairness and safety

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Cool Play Casino, we thoroughly read and reviewed the Terms and Conditions of Cool Play Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

Considering our estimates and the factual data we have collected, Cool Play Casino appears to be a small to average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we know, no relevant casino blacklists include Cool Play Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

In our comprehensive review of all relevant aspects, Cool Play Casino has attained an Above average Safety Index of 7.5. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, Cool Play Casino is related to 7 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Cool Play Casino.

Cool Play Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Cool Play Casino during our review.

Player complaints about Cool Play Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 1 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 438 black points in total, out of which 405 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Cool Play Casino user feedback and reviews

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

So far, we have received only 1 player review of Cool Play Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Cool Play Casino company data and licenses

Cool Play Casino is owned by ProgressPlay Ltd. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.

Cool Play Casino holds licenses issued by licensing authorities in these countries or regions: Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).

Win and withdrawal limits, payment options

Cool Play Casino accepts deposits via 26 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, SOFORT Überweisung, Giropay, VISA Debit, EuTeller, WebMoney, QiWi, Trustly, PayPal, Diners Club, Maestro, VISA Electron, Zimpler, VISA Delta, Bank transfer, Klarna, Fast Bank Transfer, Discover, JCB, Interac, Pay by Phone.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limitsWin limits
EUR 3,000 per weekNo win limit
EUR 6,000 per month
USD 3,000 per week
USD 6,000 per month
Unlimited in GBP
CAD 3,000 per week
CAD 6,000 per month
NZD 3,000 per week
NZD 6,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Cool Play Casino.

LanguageWebsiteCustomer supportLive chat
EnglishYesYesYes
GermanYesYesYes
FinnishYesYesYes

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Cool Play Casino, account management, withdrawal process, etc. We would say Cool Play Casino has an average customer support based on the responses we have received during our testing.

Casino games and slots available at Cool Play Casino

Cool Play Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, Virtual sports, Other games.

Games from 55 casino game providers are available. This includes NetEnt, Microgaming, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Quickspin, Thunderkick, Big Time Gaming, WMS, Scientific Games (SG Digital), Playson, Nextgen Gaming, ELK Studios, Eyecon, Barcrest, Wazdan, Lightning Box, Rabcat, 1X2 Gaming, Tom Horn, 2By2 Gaming, Iron Dog Studio, Genesis Gaming, Chance Interactive, Games Warehouse, Genii, Inspired Gaming, PearFiction Studios, Betdigital, Fantasma, Slingshot Studios, Alchemy Gaming, Skillzzgaming, Shuffle Master, Fortune Factory, ALL41 STUDIOS, Revolver Gaming, Foxium, Triple Edge Studios, Crazy Tooth Studio, Gameburger Studios, Switch Studios, Leap Gaming, Neon Valley Studios, Extreme Live Gaming, Gamevy, Pulse 8 Studios, Core Gaming, Just For The Win, Games Lab, Anakatech, Stormcraft Studios, Red7, Bet Construct.

Bonuses and codes offered by Cool Play Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Cool Play Casino in our database, listed in the 'Bonuses' section of this page.

Note: In case you are looking for more information about this casino's bonus offers, visit our Cool Play Casino bonuses page.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (3)
English customer support
All languages (3)
English live chat
All languages (3)

Game providers
Show all (55)

  • NetEnt
  • Microgaming
  • ELK Studios
  • Big Time Gaming
  • IGT
  • Scientific Games
  • Tom Horn
  • Quickspin

Positives

  • Good selection of games
  • Live dealer games are available

Negatives

  • Low monthly withdrawal limit in some countries
  • Live chat support is not available 24/7

Interesting facts

  • Small international casino
Author & Guarantor: Burak Onder Last updated: 25 Jul 2021 Anything incorrect or missing? Let me know
Casino Bonuses

Cool Play Casino bonuses

Browse all bonuses offered by Cool Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (1)

User reviews of Cool Play Casino

This is a place to share experience with Cool Play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 1 user

Very positivePositiveNeutralNegativeVery negative

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Nobody has submitted a written review of Cool Play Casino yet

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Safety Index explained

Safety Index of Cool Play Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Cool Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.5/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Cool Play Casino and related casinos (5)

5All0Opened5Not solved0Solved0Rejected

Complaints directly about Cool Play Casino

Complaints about related Coin Falls Casino (1)

Complaints about related GoldMan Casino (2)

Unresolved Our verdict

Uncertain case, good regulator

Black points: 25(12 for this casino) Same management
Disputed amount: ??
GoldMan Casino
Safety Index:Below average
Read more on: askgamblers.com Submitted: 2/2023
Unresolved Our verdict

Uncertain case, good regulator

Black points: 694(347 for this casino) Same management
Disputed amount: £7,200
GoldMan Casino
Safety Index:Below average
Read more on: askgamblers.com Submitted: 12/2020

Complaints about related SlotsLTD Casino (1)

Unresolved Our verdict

Uncertain case, good regulator

Black points: 80(40 for this casino) Same management
Disputed amount: NZ$1,500
SlotsLTD Casino
Safety Index:Below average
Read more on: thepogg.com Submitted: 4/2018
Discussion

Cool Play Casino Discussion

Discuss anything related to Cool Play Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Payment methods

Cool Play Casino payment methods

Browse an overview of payment methods supported by Cool Play Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal TimeMore info
NetellerNeteller $20 - $5,000
-
Fee: $2.5
1 - 3 days How to use Neteller
SkrillSkrill -
-
Fee: $2.5
1 - 3 days How to use Skrill
PaySafeCardPaySafeCard $10 - $700
Not Available - How to use PaySafeCard
Payz (ecoPayz) Payz (ecoPayz) $20 - ?
-
Fee: $2.5
1 - 3 days
MastercardMastercard -
-
Fee: $2.5
3 - 7 days
VISAVISA -
-
Fee: $2.5
3 - 7 days
GiropayGiropay €20 - €5,000
Not Available -
SOFORT ÜberweisungSOFORT Überweisung €20 - €5,000
Not Available - How to use SOFORT Überweisung
VISA DebitVISA Debit -
-
Fee: $2.5
3 - 7 days
EuTellerEuTeller $20 - $5,000
-
Fee: $2.5
1 - 3 days
QiWiQiWi $20 - $5,000
-
Fee: $2.5
1 - 3 days
TrustlyTrustly $20 - $700
-
Fee: $2.5
1 - 3 days How to use Trustly
WebMoneyWebMoney $20 - $5,000
-
Fee: $2.5
1 - 3 days
PayPalPayPal -
No Fee
-
Fee: $2.5
3 - 7 days How to use PayPal
Diners ClubDiners Club -
Not Available -
VISA ElectronVISA Electron -
-
Fee: $2.5
3 - 7 days
MaestroMaestro -
-
Fee: $2.5
3 - 7 days
ZimplerZimpler €20 - ?
Not Available -
VISA DeltaVISA Delta -
-
Fee: $2.5
3 - 7 days
Bank transferBank transfer Not Available -
Fee: $2.5
3 - 10 days
InteracInterac Can$20 - ?
-
Fee: $2.5
1 - 3 days
KlarnaKlarna €20 - €5,000
Not Available -
JCBJCB -
Not Available -
Fast Bank TransferFast Bank Transfer $20 - $5,000
Not Available -
Pay by PhonePay by Phone £10 - £30
Fee: 15.0%
Not Available -
DiscoverDiscover -
Not Available -
Currencies
USD,CAD,EUR,GBP,NZD
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