Cool Play Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Cool Play Casino scored a Below average Safety Index of 6.4, which makes it a suboptimal option for most players in terms of fairness and safety. Continue reading our Cool Play Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index – Cool Play Casino fairness and safety
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Cool Play Casino, we thoroughly read and reviewed the Terms and Conditions of Cool Play Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
Considering our estimates and the factual data we have collected, Cool Play Casino appears to be a small to average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Cool Play Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, Cool Play Casino has scored a Safety Index of 6.4, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Note: As far as we are concerned, Cool Play Casino is related to 7 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Cool Play Casino.
Cool Play Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Cool Play Casino during our review.
Player complaints about Cool Play Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 1 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 438 black points in total, out of which 405 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Cool Play Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
So far, we have received only 1 player review of Cool Play Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Cool Play Casino company data and licenses
Cool Play Casino is owned by ProgressPlay Ltd. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Cool Play Casino holds licenses issued by licensing authorities in these countries or regions: Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).
Win and withdrawal limits, payment options
Cool Play Casino accepts deposits via 26 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, SOFORT Überweisung, Giropay, VISA Debit, EuTeller, WebMoney, QiWi, Trustly, PayPal, Diners Club, Maestro, VISA Electron, Zimpler, VISA Delta, Bank transfer, Klarna, Fast Bank Transfer, Discover, JCB, Interac, Pay by Phone.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 3,000 per week
No win limit
EUR 6,000 per month
USD 3,000 per week
USD 6,000 per month
Unlimited in GBP
CAD 3,000 per week
CAD 6,000 per month
NZD 3,000 per week
NZD 6,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Cool Play Casino.
Language
Website
Customer support
Live chat
English
German
Finnish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Cool Play Casino, account management, withdrawal process, etc. We would say Cool Play Casino has an average customer support based on the responses we have received during our testing.
Casino games and slots available at Cool Play Casino
Cool Play Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, Virtual sports, Other games.
Games from 55 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Quickspin, Thunderkick, Big Time Gaming, WMS, Scientific Games (SG Digital), Playson, Nextgen Gaming, ELK Studios, Eyecon, Barcrest, Wazdan, Lightning Box, Rabcat, 1X2 Gaming, Tom Horn, 2By2 Gaming, Iron Dog Studio, Genesis Gaming, Chance Interactive, Games Warehouse, Genii, Inspired Gaming, PearFiction Studios, Fantasma Games, Slingshot Studios, Alchemy Gaming, Skillzzgaming, Shuffle Master, Fortune Factory Studios, ALL41 STUDIOS, Revolver Gaming, Bet Digital, Foxium, Triple Edge Studios, Crazy Tooth Studio, Gameburger Studios, Switch Studios, Leap Gaming, Neon Valley Studios, Extreme Live Gaming, Gamevy, Pulse 8 Studios, Core Gaming, Just For The Win, Games Lab, Anakatech, Stormcraft Studios, Red7, Bet Construct.
Bonuses and codes offered by Cool Play Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Cool Play Casino in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our Cool Play Casino bonuses page.
Browse all bonuses offered by Cool Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Cool Play Casino
This is a place to share experience with Cool Play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
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Rated by 1 user
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Safety Index explained
Safety Index of Cool Play Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Cool Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.4/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Discuss anything related to Cool Play Casino with other players, share your opinion, or get answers to your questions.
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Payment methods
Cool Play Casino payment methods
Browse an overview of payment methods supported by Cool Play Casino, along with related limits and fees associated with transactions to or from your casino account.
