Dear Tom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general Bonus T&Cs, and this is what I found:
"1a. All bonuses can only be used by one person/on one device / from one IP / from one browser."
We will contact the casino and ask for their clarification, but before we do that, please, could you confirm that nobody else has created an account with this casino from the same IP address as yours? Maybe someone from your family members or neighbors?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Dear Tom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general Bonus T&Cs, and this is what I found:
"1a. All bonuses can only be used by one person/on one device / from one IP / from one browser."
We will contact the casino and ask for their clarification, but before we do that, please, could you confirm that nobody else has created an account with this casino from the same IP address as yours? Maybe someone from your family members or neighbors?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Edited by a Casino Guru admin