Conquestador Casino - The player's winnings were not credited.

I still haven't received my prize money from the Carnival of Horrors tournament which ended on 10/31.

The tournament page has been deleted and is now private. I have contacted support again and again, but have not received a proper answer.

At the end of the tournament, he was in 7th place, but after a day, his ranking dropped to 12th. I contacted support to find out the reason, but I received a reply that there was a problem with the tally and that it was being scrutinized.

When I contacted support today, they said the bounty had already been offered, but I still haven't received it. Even on the achievement page, the icon is still off because I haven't received the tournament prize money.

Hello Pomyoroon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Conquestador Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you meet all the conditions of the tournament? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified and I have withdrawn over a dozen times in the past. The conditions for the tournament were met, and as of November 1st, the staff on the official Conquestador twitter congratulated me on my victory. There is also evidence on Twitter.

Conquestador's site support did not answer today, but despite the fact that there are many screenshots on the tournament page, I did not win any prizes, so they will not give any prizes or free spins products.

The leaderboard has been intentionally removed from the Conquestador site, making it impossible to check the page, but I have screenshots of all the pages before they were removed.

In addition, there are evidence images that the Conquestador side changed the tournament ranking and prize money after some kind of operation after the tournament ended. After the tournament, I was in 7th place, then 1 day later I was in 12th place, and 24 days later I wasn't even in 50th place.

I received an email from Emma Shinohara, who is in charge of support for Conquestador.

full text

I'm sorry again. We will contact you about the winnings of your inquiry.

After checking, I was ranked 12th on the tournament leaderboard, but I actually got 60th.

We apologize for the inconvenience.

That's what I'm talking about. The leaderboard is also deleted and it is unreliable just to be told the ranking unilaterally.

Hello Pomyoroon,

Did the casino send you any kind of evidence that the leaderboard was moved?

The leaderboard has been removed from the site, so no one can check the ranking. I think there's a reason why the final leaderboard can't be published on the site.

Hello Pomyoroon,

Unfortunately without an actual evidence we can't even contact the casino as they could basically claim anything.

It is very common during tournaments like that the the rankings changes as most players play until the last minute to climb the ladder as fast as possible so moving form 7th to 12th spot is more than highly possible.

All I can recommend now is to probably contact directly the licensing authorities as our hands our tied without the ladder being visible on the website.

I'm really sorry that we were not able to help you resolve the issue but we are forced to close the complaint.

Best regards,

Nick