Conquestador Casino - Player’s withdrawal is missing.

I did two withdrawals one for $2000 and one for $5000. The casino is saying it’s paid via e transfer but I never got it. They said to search my email for the one sent with a password but I have auto deposit so I don’t need a password and I got no such email. Now they’re saying I have to send them the ID # of the e-transfer to further investigate…how would I have the ID number of an e strange I did not send or receive??? They’re scamming me.

Hello chaddriscoll2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Conquestador Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When exactly did you request for the withdrawal? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified. The withdrawal was processed and they told me it was sent via interact e transfer. I deposited real money using e transfer with the only email address I have but the problem is they are saying that’s not the email I used to deposit and so they’ve sent the payment to a different email. They are lying and I have all the receipts from the original deposit that clearly show my email. They have been so rude and done nothing to help. I’ve also filed a complaint with the alcohol gaming commission of Ontario.

I made the request December 3. They told me it was processed in their end Interac had to send it to me. I contacted Interac and they had no pending e-transfers to my email. That was on December 14. Interac told me if they had the money from them it would take no more than 60 minutes to deposit.

the casino also won’t actually show me the full email they sent the payment too.

this is what I think happened…I deposited a little bit won a good amount and now they’re screwing with it to try and not pay me. They could easily just check the verified email on file and the receipt of the deposit and fix this. But they tell me it’s my fault.

All had been resolved.

Dear chaddriscoll2022,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru