Conquestador Casino - Player's withdrawal has been delayed.

Hello

This casino is not paying me 920 euro

they want all my documents for 920 euro

my account was verified when i want to withdraw another request of

"

Sun, Oct 6, 12:43 AM

to me

Dear player,

We are glad to let you know that your profile has been successfully verified. Thank you for the provided documents and assistance.

Please note that we may require verification of new payment methods when you deposit using a new card, or e-wallet.

For more information please contact our customer support team directly via en_support@conquestador.com or by using the live chat feature on our website.

With kind regards

Conquestador Support Team

Follow our news on social media:We’re sending you this email because you’re registered at Conquestador.

Mobile Incorporated Ltd is a company registered in accordance with Maltese Law with registration no C84149, Registered office: Mobile Incorporated Ltd, Elite Business Centre, Trejqa ta' Box Box, Msida, MSD1840, Malta.

Mobile Incorporated Ltd is licensed and regulated by the Malta Gaming Authority under the corporate licence number MGA/B2C/818/2020 to offer type 1 Gaming Services. Mobile Incorporated Ltd is the data controller in respect of all personal data collected via our site.

Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. For more information please see our responsible gaming page.

Please note that if you unsubscribe from promotional emails (which may take up to 48 hours to apply) we may still send you important emails relating to your account when it is necessary.

Terms and ConditionsPrivacy PolicyUnsubscribeYou can address any queries to en_support@conquestador.com"

+The team have requested your source of funds document, such as your most recent payslip or bank statement in .pdf where your salary is visible as credited, please.

Can you please send us the following in full size (we need to see the 4 corners of each document) and in good quality:

- Bank statement showing your salary / source of funds received, most recent, where your name and address can be seen. If it is an electronic statement, we require it in the .pdf format.

- Payslip - most recent, where your name and address can be seen. If it is an electronic payslip, we require it in the .pdf format.

Kindly note that the whole document has to be visible in the picture and the quality of the document has to be in such high quality that all details can clearly be seen. Scanned images cannot be accepted.

In my country we not have this where i work

Dear bsanitnu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and you must be able to provide documents that confirm your source of income.

• Could you please clarify which documents you provided so far?
• Do I understand correctly that you are unable to provide any document that would prove your income?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear bsanitnu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.