Conquestador Casino - Player’s withdrawal has been delayed.

Please.

I am in trouble because my withdrawal is refused.

Even if you send the various specified documents more than 20 times, you will be asked for another request.

The current issue is the submission of proof of funding.

Regarding this document, we received an explanation in this exchange that "a screenshot showing the balance of the bank account is fine". So I have submitted screenshots of the three bank accounts.

After that, I was asked for a separate document that could prove my income.

I have submitted a screenshot of the public pension (2022.06) being transferred to my bank account, which is clearly marked as "welfare pension" in my name, account number and even the transfer item.

Up to this point, even if we issue it, we will continue to make other requests as follows.

// + Misunderstanding I'm very sorry.

Sorry to trouble you, but please submit the following documents as a source of funding:

・ Salary statement

・ Documents certifying the source of income

・ Statement of card or bank account usage

・ Taxation certificate or income certificate (can be issued at the municipal office or convenience store) + //

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

As mentioned above, I am in great trouble.

Hope will never be used again, so I want to withdraw the full balance.

After that, the account disappeared.

Thank you.

＿＿＿

Please.

I am in trouble because my withdrawal is refused.

Even if you send the various specified documents more than 20 times, you will be asked for another request.

The current issue is the submission of proof of funding.

Regarding this document, we received an explanation in this exchange that "a screenshot showing the balance of the bank account is fine". So I have submitted screenshots of the three bank accounts.

After that, I was asked for a separate document that could prove my income.

I have submitted a screenshot of the public pension (2022.06) being transferred to my bank account, which is clearly marked as "welfare pension" in my name, account number and even the transfer item.

Up to this point, even if we issue it, we will continue to make other requests as follows.

// + Misunderstanding I'm very sorry.

Sorry to trouble you, but please submit the following documents as a source of funding:

・ Salary statement

・ Documents certifying the source of income

・ Statement of card or bank account usage

・ Taxation certificate or income certificate (can be issued at the municipal office or convenience store) + //

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

As mentioned above, I am in great trouble.

Hope will never be used again, so I want to withdraw the full balance.

After that, the account disappeared.

Thank you.

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and that you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry are usually set by the Licensing Authority and all the licensed casinos have to comply and follow these policies. It seems that the casino has a strict verification process, but it's not unusual.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.

Please let us know if this advice was helpful or if we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Complaints Team

Thank you for your help. I would like to ask for intervention. Because the additional documents that the casino is currently seeking

・ Salary statement

・ Documents certifying the source of income

・ Details of card or bank account usage

・ Taxation certificate or income certificate

However, the documents available at this time or alternative screenshots have already been submitted.

Also, the clear reasons why it is not available are listed below.

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

It will be.

There is no record of chat history, but we will attach the documents attached by email.

(Since the attachment limit has been reached, I will make one copy, but I have put out nearly 50 sheets)

Thank you very much, sai1331, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

We would like to inform you that we received an email from the casino side.

//: Thank you for using our casino.

My name is *** in our examination department.

We will contact you about your account.

After depositing, you will make a small turnover and withdraw all amounts after winning. And then deposit again seems to continue the gameplay. Such actions are considered a payment method abuse.

We apologize for the inconvenience, but please refrain from such gameplay. If you wish to play the game again after winning, please do not withdraw the entire amount and leave a portion of your balance for gameplay.

In the future, the turnover for your withdrawal may be 10 times higher.

Thank you very much.

Examination department

***: //

It is the contents of.

The reply is as follows.

(In addition, we also applied for withdrawal of 80,000 yen)

I checked the rules.

I will do it thoroughly after that.

The casino has absolute authority and discretion regarding 10x binding, and there is no objection.

Thank you.

*** ***

We would like to inform you that we received an email from the casino side.

//****looks

We will contact you regarding your withdrawal application.

Since the required documents have not been submitted yet, the customer's withdrawal has been refused.

The documents that need to be submitted are as follows:

Identity verification documents (one of the following):

passport

Driver's license

Individual number card with face photo

Address confirmation documents (one of the following):

Driver's license (can only be accepted if you have not submitted it as an identity verification document)

Bank statement

Utility bill

Financial information:

Bank card (images of front and back sides)

Scrier, Neteller and Paypal (Screenshot of account page * //

It is that.

Answer

/ I have already sent it many times, but I will resend it / (9 photos attached)

---

To GURU

I have submitted it many times, but I resent it again.

All the photos I sent are one and one photo individually.

The photos attached here are combined due to the limited number of photos.

Thank you.

A new request has come

// * My name is *** from our examination department.

Thank you for your reply.

If you wish to withdraw money, please clear the turnover.

You can check the amount until the turnover is completed on the cash register page.

Thank you very much.

Examination department

**** //

Is that

reply

/ I don't understand what you are saying

Naturally the turnover has been cleared

In the first place, it is a specification that you can not apply for withdrawal if you do not reach the turnover

All your requirements and standards are ambiguous.

Apply for full withdrawal /

Withdrawal of 80,000 withdrawal and request for full withdrawal of 90,000

At this time, the missing turnover is not displayed

There was additional information from the casino side.

//****looks

Thank you for using our casino.

My name is *** in our examination department.

Thank you for your reply.

It is necessary to clear the turnover of the deposit amount.

For slot-only play, the required turnover is 1x the deposit amount.

For play combined with other games, the turnover required is 3 times the deposit amount.

Thank you very much.

Examination department

**** //

It is that.

Suddenly, a condition not stated in the agreement is added

By convention, it is 1x regardless of which game

No answer to the other party regarding this matter

Because, even if you clear the triple turnover,

Considering the current flow, I feel that another condition will be added.

Dear sai1331,

From now on, I’ll be taking care of your complaint. I’ll contact the casino and see if I can help.

I would like to invite the representatives of Conquestador Casino to join this conversation and participate in the resolution of sai1331’s complaint.

Dear casino team,

Could you please review sai1331’s case and explain your views on the matter?

thank you

It was resolved immediately.

// //

We will inform you that your withdrawal has been completed.

Withdrawal amount: JPY90,000.00 //

thank you for helping me

Thank you, sai1331, for the update and for and for using the Casino Guru complaint resolution center. I’m very glad you have passed the verification procedure and received your funds in the end. As the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru