Dear younan,
Your screenshots only prove how MiFinity informed you that you can get the needed screenshots/statements/documents in your MiFinity account. You can send me the email from the casino, of course. However, the casino needs to verify the ownership of the payment method, that the used MiFinity account belongs to you, and verify the source of funds. As usual, it can be done by providing the casino with a bank statement (transaction history) from your MiFinity account, which should be possible to create directly in your MiFinity account and in .pdf format.
Does the MiFinity account you used for deposit(s) belong to you, younan? Can you prove you are the owner of the MiFinity account used?
It is common for players to use their earned money (salary from a job) for deposits in casinos. You claim that you received your salary in cash but used your MiFinity account for deposit(s) in the casino. So, since I still did not get a sufficient answer to my questions, I will repeat them again.
"... if you used MiFinity for the deposit(s), those funds had to get to your MiFinity account somehow. So, if you receive your salary in cash, what money did you deposit to the casino, or, how did your money/salary get to your MiFinity account?
... Are you able to prove the origin of the deposited funds?"
If you are able to prove how your salary got through your MiFinity account to your casino account, then no, it is not so difficult to prove the source of funds. But something tells me that the money you deposited to the casino may not be funds you received from your job. If it is like that - where did the money you deposited to the casino come from, to your MiFinity, where did it come from and what is this money? How did the money you deposited to the casino get to your MiFinity account? Can you prove the origin of this money from MiFinity (deposits made to the casino) or the connection of this money with a legal source of funds?
Were the money you used to deposit to the casino (from your MiFinity account) from your job (your salary), or do you have another source of funds? If you have another source of funds - what source of funds, and can you prove it?
Please note if you are not able to clearly answer my questions or clarify the situation sufficiently, or you do not want for some reason, I am afraid I will be forced to think about complaint closure/rejection.
Thank you for understanding.
Dear younan,
Your screenshots only prove how MiFinity informed you that you can get the needed screenshots/statements/documents in your MiFinity account. You can send me the email from the casino, of course. However, the casino needs to verify the ownership of the payment method, that the used MiFinity account belongs to you, and verify the source of funds. As usual, it can be done by providing the casino with a bank statement (transaction history) from your MiFinity account, which should be possible to create directly in your MiFinity account and in .pdf format.
Does the MiFinity account you used for deposit(s) belong to you, younan? Can you prove you are the owner of the MiFinity account used?
It is common for players to use their earned money (salary from a job) for deposits in casinos. You claim that you received your salary in cash but used your MiFinity account for deposit(s) in the casino. So, since I still did not get a sufficient answer to my questions, I will repeat them again.
"... if you used MiFinity for the deposit(s), those funds had to get to your MiFinity account somehow. So, if you receive your salary in cash, what money did you deposit to the casino, or, how did your money/salary get to your MiFinity account?
... Are you able to prove the origin of the deposited funds?"
If you are able to prove how your salary got through your MiFinity account to your casino account, then no, it is not so difficult to prove the source of funds. But something tells me that the money you deposited to the casino may not be funds you received from your job. If it is like that - where did the money you deposited to the casino come from, to your MiFinity, where did it come from and what is this money? How did the money you deposited to the casino get to your MiFinity account? Can you prove the origin of this money from MiFinity (deposits made to the casino) or the connection of this money with a legal source of funds?
Were the money you used to deposit to the casino (from your MiFinity account) from your job (your salary), or do you have another source of funds? If you have another source of funds - what source of funds, and can you prove it?
Please note if you are not able to clearly answer my questions or clarify the situation sufficiently, or you do not want for some reason, I am afraid I will be forced to think about complaint closure/rejection.
Thank you for understanding.