HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42313Opened789Not solved5370Solved11981Rejected24173
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Justified complaint

Black points: 119
Disputed amount: €250

Win MaChance Casino - Player’s withdrawal through Bitcoin e-wallet has been delayed due to technical issues.

Win MaChance Casino
Safety Index:Very low Submitted: 01 Mar 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 32
Disputed amount: £420

MONOPOLY Casino - Player’s account was closed after being discovered that he has self-excluded himself from sister casino.

MONOPOLY Casino
Safety Index:Very high Submitted: 28 Feb 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 173
Disputed amount: €2,000

Casino Venetian - Player’s having difficulties withdrawing her winnings.

Casino Venetian
Safety Index:Very low Submitted: 28 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 983
Disputed amount: €1,500

Euromoon Casino - Player’s winnings have been cancelled due to irregular play.

Euromoon Casino
Safety Index:Very low Submitted: 26 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 391
Disputed amount: €600.12

Casino SuperWins - Player’s winnings from real money play have been cancelled.

Casino SuperWins
Safety Index:Low Submitted: 25 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 2157
Disputed amount: €5,000

Stay Lucky Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.

Stay Lucky Casino
Safety Index:Very low Submitted: 19 Feb 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 2838
Disputed amount: €11,109.98

SLOTOBOSS Casino - Player’s withdrawal is delayed due to the casino’s requirement to send additional verification documents

SLOTOBOSS Casino
Safety Index:Low Submitted: 19 Feb 2020
Unresolved Our verdict

Delayed payment, status unknown

Black points: 39
Disputed amount: 11,565 руб

Azino888 Casino - Player complains about delayed payment.

Azino888 Casino
Safety Index:Below average Submitted: 18 Feb 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 130
Disputed amount: $547

TotoGaming Casino - Player is having difficulties completing the KYC verification.

TotoGaming Casino
Safety Index:Below average Submitted: 17 Feb 2020
Unresolved Our verdict

Against fair gambling

Black points: 33
Disputed amount: €1,706

Slottica Casino - Winnings from bonus play have been cancelled.

Slottica Casino
Safety Index:Very low Submitted: 17 Feb 2020
Show more complaints (+10)
Showing 5,261 - 5,270 of 5,370 complaints
1...526 527 528...537
Go to pageof 537 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more