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All43,247Opened838Unresolved5,799Resolved13,735Rejected22,875
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Our verdict Justified complaint

NetBet Casino AT - Player's account has been blocked.

Unresolved Submitted: 27 Dec 2021
Black points: 5,074
Disputed amount: €5,600
Safety Index 6.7 Above average
Our verdict No reaction

Spinnalot Casino - Player's account has been blocked.

Unresolved Submitted: 26 Dec 2021
Black points: 62
Disputed amount: €350
Safety Index 5.9 Below average
Our verdict Unreasonable excuse

Jupi Casino - Player's withdrawal requests are being canceled.

Unresolved Submitted: 25 Dec 2021
Black points: 3,420
Disputed amount: €3,777.02
Safety Index 2.3 Very low
Our verdict No reaction policy

MrQ Casino - Player has been accused of opening multiple accounts.

Unresolved Submitted: 24 Dec 2021
Black points: 64
Disputed amount: £600
Safety Index 6.8 Above average
Our verdict Against fair gambling

Nordicasino - Player's winnings have been confiscated.

Unresolved Submitted: 24 Dec 2021
Black points: 1,495
Disputed amount: €1,650
Safety Index 2.0 Very low
Our verdict Failed self-exclusion

Thrillsy Casino - Player's self exclusion failed.

Unresolved Submitted: 23 Dec 2021
Black points: 385
Disputed amount: €1,700
Safety Index 4.7 Low
Our verdict No reaction

Ardente Casino - The player's self-exclusion failed.

Unresolved Submitted: 23 Dec 2021
Black points: 163
Disputed amount: €370
Safety Index 6.1 Below average
Our verdict Justified complaint

Mr Spin Casino - Player’s struggling to complete KYC verification.

Unresolved Submitted: 22 Dec 2021
Black points: 5,890
Disputed amount: £5,504.81
Safety Index 7.9 Above average
Our verdict No reaction policy

OlympusPlay Casino - Player's struggling to verify account.

Unresolved Submitted: 22 Dec 2021
Black points: 67
Disputed amount: €500
Safety Index 3.8 Low
Our verdict No reaction policy

MrQ Casino - Player has been accused of opening multiple accounts.

Unresolved Submitted: 22 Dec 2021
Black points: 115
Disputed amount: £1,400
Safety Index 6.8 Above average
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