NetBet Casino Review

Name: NetBet Casino Review
Item: NetBet Casino AT
Rating: 5.0

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5.0/10Safety Index Below average by Casino Guru

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NetBet Casino Review

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NetBet Casino AT has been closed and no longer operates.

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Show company details

Owner NetBet Enterprises Ltd

Established 2001

Estimated annual revenues

> $20,000,000

Licensing Authorities

Malta (MGA)

OverviewUser reviews171Safety Index explainedDiscussion3

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NetBet Casino Review

Our independent casino review team has taken a detailed look at NetBet Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. NetBet Casino has a Below average Safety Index of 5.0, which makes it a less than ideal option for most players in terms of fairness and safety. Carry on reading our NetBet Casino review to make an informed decision whether or not this casino is the right fit for you.

Fairness and safety of NetBet Casino

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the NetBet Casino Terms and Conditions as part of our review of NetBet Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

Based upon our estimates and collected information, we consider NetBet Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

We did not find NetBet Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, NetBet Casino has landed a Below average Safety Index of 5.0. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

NetBet Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of NetBet Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to NetBet Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 20 complaints about this casino in our database. Because of these complaints, we've given this casino 24,369 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of NetBet Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

NetBet Casino has a Mixed User feedback score based on the 171 user reviews in our database. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

NetBet Casino company information and licenses

NetBet Casino belongs to NetBet Enterprises Ltd and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

NetBet Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.

About payment methods and win and withdrawal limits

NetBet Casino accepts 9 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Wire-transfer, Skrill 1-Tap, Klarna.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
EUR 100,000 per month	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at NetBet Casino.

Language	Website	Customer support	Live chat
English
German

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at NetBet Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say NetBet Casino has a good customer support based on the responses we have received during our testing.

NetBet Casino slots and casino games

You can play these types of games at NetBet Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Titles supplied by 46 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, iSoftBet, Playson, Nextgen Gaming, Push Gaming, Endorphina, Wazdan, Habanero, Red Rake Gaming, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, Ainsworth, Gaming1, Ortiz, JVL, Playzido, Swintt, Synot Games, Wizard games, Stakelogic, Spinmatic, Spadegaming, G Games, Fazi, Gamomat, CT Interactive, Armadillo Studios, Games Global, Bragg Gaming, RAW iGaming, SlotMill, Bet Construct.

NetBet Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from NetBet Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: Visit our separate page on NetBet Casino bonuses to learn more about this casino's offers.

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

German website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers
Show all (46)
Game providers (46)

CASINO SCREENSHOTS

Positives

Good selection of games
Various responsible gaming options available
Live chat support available via WhatsApp

Negatives

Live chat support is not available 24/7
Skrill and Neteller depositors cannot claim welcome bonus
Withdrawal fees

Interesting facts

Local version of popular international casino
The company focuses on both casino and sports betting

Author & Guarantor: Katarina Duboak Last updated: 05 Apr 2024 Anything incorrect or missing? Let me know

NetBet Casino bonuses

Browse all bonuses offered by NetBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of NetBet Casino

This is a place to share experience with NetBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 171 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

I-see-you

Novice

Greece

• 5 months ago

They reply to emails with automated messages, they are completely unacceptable, I have deposited so much money and they don't bother to reply normally. The tempo in the spins of the slots is disappointing, it doesn't look like what we know at all. Only deposits in the last few months that I've been playing, I've forgotten when I made a withdrawal from the particular casino.

Cryslerr

Advanced Novice

Finland

• 5 months ago

Again one of the worst casino experiences I have had, everything takes too long and promised 2 week time stamp have to over 3 weeks

Good variation of games
Cool looking site
Good licensor

Bad support
Everything takes too long
Also they are lying about every thing

zeugirdorramo1012

Apprentice

Mexico

• 5 months ago

Be very careful, Netbet puts misleading bonuses here I leave you a screenshot where it says that the minimum deposit is 20 pesos when in the T&C it says that it should be 400 pesos and that is a deception, a trusting one makes the deposit and you want to claim the bonus and they tell you that it is 400 pesos and that those twenty are 20 euros and why do I want in euros if I am playing in Mexico not in Europe they are very bad and they did not fix my problem or give me the bonus

Nothing
Nada

Deceptive bonus
Bono engañosos
Terrible customer service
Servicio al cliente pésimo
tricked games
Juegos truqueados

Peter14

Senior Apprentice

Germany

• 9 months ago

Actually, I thought it was a great casino. Today I felt like playing and deposited 50 euros, without a bonus. At 48 euros I got a message saying that I had reached my betting limit of 40 euros, which I never set and didn't want to. I still have a deposit limit of 950 euros. Now I have asked for my money back and canceled the account because no one has contacted me via email.

A large selection of slots, but if you have problems with slots in the evening, there is no one to contact.
Eine grosse Auswahl an Slots,aber nicht mehrHat man Abends Probleme mit Slots ist kein Ansprechpartner da.

No 24/7 chat, some slots hit or miss. They take money but don't want to talk to anyone.
Kein 24/7 Chat,manche Slot haken oder springen.Sie nehmen Geld wollen aber mit keinem sprechen.

Dude30

Apprentice

Austria

• 9 months ago

I have already explained this in the complaint and I will certainly not let these casinos cheat me out of my winnings.
In any case, I can only warn you about the casino.

I thought everything was positive until the casino decided not to let me risk my bonus winnings without a solid reason.
Ich fand eig alles positiv bis das casino entschied mich meine Bonusgewinne nicht wagern zu lassen ohne einen haltbaren Grund.

It was described in my complaint. I have never experienced anything like this before in a casino where they don't let you risk the bonus winnings of 350 euros on the grounds that you have taken bonuses too often, and I have deposited about 5 times within 2 years Usually 10 euros are deposited without a bonus. My winnings were earned with my real money. However, they don't allow me to gamble my winnings because I was at 350 euros, which probably doesn't suit them.
Wurde in der beschwerde von mir beschrieben.Sowas ist mir noch in keinen Casino vorgekommen das man einen die Bonusgewinne von 350 euro nicht wagern lässt mit der Begründung man hätte zu oft Bonusse genommen, dabei hab ich ca 5 mal eingezahlt in abstand von 2 jahren und meistens 10 euro ohne bonus eingezahlt. Meine Gewinne wurden mit meinen Echtgeld erspielt. dennoch erlauben sie mir nicht meine gewinne zu wagern da ich auf 350 euro war was ihnen wohl nicht passt.

Jamethai888

Adept

Finland

• 11 months ago

I play here couple month and few win and quick withdrawal. Now suddenly everything change, kast withdrawal they ask me more documents and change it bank transfer and say it takes 3 + 8 days to proceed. Before trustly, few minutes.
I also make deposit limit to my account and after this poor withdrawal service i wanna change it lower. But cannot change, they remove whole option away from casino.
So have to wait this slow withdrawal and then totally closed my account.

Before everything works fine..

No responsibility player tools
Very slow withdrawal
Poor support never available
Ridiculous loyalty program

dedoreen612

Novice

Germany

• 11 months ago

I had my player account closed because customer service didn't respond to the problem and wasn't interested in suggestions.
As in every online casino, there is the "24 hour game break" button.
The casinos I know always have the button at the top of the picture (page), at NetBet it is right under the game.
It has happened to me several times that I wanted to press the bet button in the game, but unfortunately I missed something and hit the lock button.
I can't imagine that I'm the only one this has ever happened to?!?
The fact that I couldn't play for 24 hours doesn't bother me anymore.
But what's not possible is that my complete bonuses (birthday bonuses, gift stockings, everything... even offers are blocked!!!
I contacted customer service about this to find out what was going on and they said I was blocked from offers and bonuses. Whaaaaaaass
When I wanted to point out this 24-hour lock button again and see if it wouldn't be possible to move it up like it is on other online casinos, there was no response.
The first time I unintentionally pressed this stupid button, I already pointed it out to customer service.
The second time all bonuses and offers were blocked.
KD contacted me again, complained and asked for a solution/clarification of the problem, I wanted my bonuses back or at least a small compensation.
But no.
When I closed my player account on NB, the KD asked me why.
And again I complained and asked for a suggestion to move the button.
The account was immediately closed by NB and an answer to my problem was skillfully ignored.

Nice offers
Nette Angebote
Payout was pretty quick
Auszahlung ging recht schnell

A lot of money invested, but unfortunately only won once (€250)
Viel Geld investiert, aber leider nur 1x gewonnen (250 €)
Customer is NOT king here!!!
Kunde ist hier KEIN König!!!
Customer service does not address problems
Kundendienst geht auf Probleme nicht ein
There is a self-exclusion button under the game, which can easily be pressed involuntarily
selbstausschluss-Button ist unter dem Spiel, die man evtl. leicht unfreiwillig betätigt
all bonuses blocked
alle boni gesperrt

ramonaseverin17

Novice

Germany

• 12 months ago

Unfortunately, the casino deteriorated after it had the licenses for the casino. There are only a few slots left and the shop to exchange for Netbet points is no longer there... What a shame!!!!

Found the casino better before
Fand das Casino vorher besser
Fast payout
Schnelle Auszahlung
Nice chat people
Nette Chat Leute

A little difficult with verification
Etwas schwierig mit der Verifizierung

Mag7

Senior Apprentice

Finland

• 1 year ago

Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.

Complaints dont get resolved
Extremely slow support

Sara-334455

Novice

Canada

• 1 year ago

It's an interesting casino with a pretty good website design. I've had experience playing there, and I can't say that there's anything special about it, like most online casinos. A good variety of games and providers. I didn't like the verification process, which takes too long and requires some additional documents. The support service works well, but I didn't notice that they are interested in helping players with their problems. Even though I didn't win much here, I'm not sure I'll come back here again.

good design
many games and providers
all is okay with rtp

long verification
not friendly customer service

Ferddii123

Novice

Austria

• 1 year ago

I can't understand the negative comments at netbet, it's logical that you sometimes win and sometimes lose, after all, you don't play to become a millionaire, but to have fun. And they are really fast when it comes to paying out you win, go to pay out and the money is in your account on the same day...

GerdBR

Visitor

Ireland

• 2 years ago

Cashouts are really fast. I've lost and I've won. Their customer service is top notch.

KingOfJungle

Novice

Germany

• 2 years ago

The only really the only ones so far who keep their promises !!!! Payout no matter whether account or to my wallet, since verification never longer than 5 hours, only one star deduction because the celebrities are very confusing and there is no longer an automatic (which is due to the German bets) everything else is absolutely good, game selection top

Game selection, always all new ones from mane-like manufacturers
Spielauswahl , immer alle neuen dabei von mähnenhaften Herstellern
Fairness, if it says payout within hours, then that's the case even if I won something with a bonus
Fairness , wenn gesagt wird Auszahlung innerhalb Stunden , dann ist das so auch wenn ich mit Bonus was gewonnen hab
Really fast payment even with bank transfer within hours
Wirklich schnelle Auszahlung auch bei Banküberweisung innerhalb stunden
No spam from other partners or the like
Kein Spam von anderen partnern oder ähnliches

Bonus a bit confusing
Bonus etwas unübersichtlich
Rare High Deposit Bonus
Selten Hohe Einzahlungsbonus

mikel70

Advanced Novice

Italy

• 2 years ago

good assortment of slots, easy and accessible casino, sufficient assistance but what precipitates my judgment on netbet casino are the biblical times for withdrawals. The player plays to win and if he has to wait seven days to collect even small amounts, surely, among the wide choice available, he prefers to play on organized sites to pay winnings in a maximum of 48 hours. IF they hand delivered the winnings it would take less time ....

good assortment of slots
buon assortimento slot

withdrawals with very long times, days and days of waiting .. seven working days for credits on credit cards
prelievi con tempi lunghissimi, giorni e giorni di attesa.. sette giorni lavorativi per accrediti su carte di credito

Druffer

Unregistered user

United Kingdom

• 2 years ago

Payout times atrocious. Sent documents been accepted and pending Withdrawl for 48 hrs

None they take too long to verify and pay you out

Payout times are too long should be instant this day and age

Anonymized458

Adept

Germany

• 2 years ago

Nice casino, unfortunately the 5 second rule and the waiting time after an hour, but extensive slot machine collection. A payout works quickly and easily here. Otherwise a very nice casino with the small restrictions at the beginning of my remarks.

Clear and fair conditions for the player
Klare und faire Bedingungen für den Spieler
Problem-free process and payout
Problemloser Ablauf und Auszahlung

5 seconds and hour rule
5Sekunden und Stundenregel

Safety Index of NetBet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NetBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.0/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about NetBet Casino and related casinos (44)

44All1Opened11Not solved9Solved23Rejected

Complaints directly about NetBet Casino

Case opened Current status

Waiting for casino to reply

0d 15h 43m 14s

Disputed amount: €1,483

Player's withdrawal is delayed.

The player from Italy deposited €1040 into their casino account and, after playing the funds, requested a withdrawal. However, three weeks later, they face delays in processing their request despite having submitted the required documents.

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Submitted: 25 Oct 2024

Resolved Our verdict

Case closed

Disputed amount: €1,770

Player's account has been closed after withdrawal request.

The player from Austria had an account with the casino for four years, consistently depositing from her Austrian bank account. However, after winning 1,770 euros and attempting to withdraw, the casino erroneously claimed she needed to provide a bank statement from a German account, which led to the unexpected locking of her account and withholding of her payout. The issue was resolved after the casino paid out her winnings following the player's communication with the Complaints Team. The case was marked as 'resolved' by the team.

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Submitted: 05 Sep 2024

Unresolved Our verdict

No reaction, good regulator

Black points: 104

Disputed amount: €538

Player's winnings have been confiscated.

The player from Greece forfeited a 50-euro bonus at NetBet Casino, which led to the disappearance of his winnings amounting to 538 euros. Despite having contacted customer service to resolve the issue, the money was lost, prompting him to deactivate his account. The Complaints Team attempted to engage with the casino for resolution but received no response, leading to the complaint being marked as 'unresolved'. The player was advised to contact the Gaming Supervision and Control Committee for further assistance.

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Submitted: 19 Aug 2024

Unresolved Our verdict

No reaction, passive regulator

Black points: 100

Disputed amount: Mex$1,000

Player's deposit is missing.

The player from Mexico deposited money that did not appear in her account, and casino support stopped responding to her requests. After multiple attempts to resolve the issue, the Complaints Team was unable to obtain a response from the casino. Consequently, the complaint was marked as 'unresolved', and the player was advised to contact the Dirección General de Juegos y Sorteos for further assistance. The situation remained open for future intervention if the casino responded.

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Submitted: 29 Jul 2024

Resolved Our verdict

Case closed

Disputed amount: Mex$500

Player’s deposit has not been credited.

The player from Mexico made a deposit of 500 MXN via SPEI to an online casino on July 27. The funds were neither credited to his casino account nor returned to his bank account, and he had not received a response due to an unavailable chat service. The Complaints Team had attempted to assist by advising him to contact his payment provider for further investigation. However, due to his lack of response to the team's inquiries, the complaint could not be pursued and was rejected. Eventually, the player informed the team that the issue had been resolved, and the complaint was marked as 'resolved' in the system.

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Submitted: 28 Jul 2024

Resolved Our verdict

Case closed

Disputed amount: 7,400 R$

Player’s withdrawal has been delayed.

The player from Brazil had experienced difficulties withdrawing funds from her account as the transaction was persistently marked as pending. After the player had communicated her issue, we had inquired about her KYC verification status, past withdrawal history, bonus usage, and the timing of her withdrawal request. The issue had been successfully resolved when the player confirmed that the payment had been made. The complaint was then marked as 'resolved' in our system.

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Submitted: 07 Mar 2024

Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s quick withdrawal is delayed.

The player from Finland was experiencing a delay in withdrawal even though the casino website had promised quick transfers. It had been 63 hours and he had not received any information about his withdrawal. We had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the complaint's timer by 7 days for the player to respond, but due to a lack of response, we were unable to investigate further and had to reject the complaint.

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Submitted: 07 Mar 2024

Case closed Our verdict

Player stopped responding

Disputed amount: Mex$9,000

Player's withdrawal disappeared from the account.

The player from Mexico had requested a withdrawal of 9,000 pesos, but had experienced issues. Despite having been verified and told no further steps were necessary, the amount had disappeared from the account. He had been told by the casino that his bank had rejected the deposit, but upon contacting his bank, they had assured him there was no issue on their end. The player had been advised to wait for 14 days for the withdrawal process to be completed. However, due to lack of further communication from the player, we had to reject the case. The investigation was unable to proceed and no resolution could have been provided.

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Submitted: 17 Feb 2024

Resolved Our verdict

Case closed

Disputed amount: £250

Player is experiencing difficulties with her withdrawal.

The player from the United Kingdom had faced issues with a withdrawal of £250 from the casino and had not received any updates. The player had submitted the withdrawal request on 5th February 2024 and it had been their first withdrawal. They had confirmed passing the KYC verification with a bank statement and stated that the winnings had been accumulated without a bonus. The player was initially informed that the withdrawal would take 24-48 hours. However, after interaction with the Complaints Team, the player reported that the casino had paid out. Hence, the issue had been successfully resolved.

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Submitted: 12 Feb 2024

Unresolved Our verdict

Against fair gambling

Black points: 95

Disputed amount: €350

Player is unable to wager bonus winnings.

The player from Austria was unable to wager their bonus winnings. The casino claimed this was due to the player using bonuses too frequently. The player usually deposited 10€ every few months and believed the casino was trying to cheat them. After a thorough investigation, we found the casino's decision to be unfair, but they maintained their stance. As a result, the complaint was closed as Unresolved - Against fair gambling. We suggested the player contact eCOGRA and the Malta Gaming Authority for further assistance.

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Submitted: 27 Jan 2024