HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,703Opened884Unresolved5,285Resolved12,799Rejected21,735
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Spin Million Casino - Player’s winnings have been voided.

Unresolved Submitted: 09 Nov 2020
Black points: 170
Disputed amount: €2,500
Safety Index 2.8 Very low
Our verdict Justified complaint

CashSpins Casino - Player’s winnings have been cancelled.

Unresolved Submitted: 08 Nov 2020
Black points: 119
Disputed amount: €130
Safety Index 4.6 Low
Our verdict Against fair gambling

Roo Casino - Player’s winnings have been cancelled.

Unresolved Submitted: 06 Nov 2020
Black points: 1,371
Disputed amount: A$18,900
Safety Index 3.2 Very low
Our verdict Insufficient evidence from casino

SELECT.bet Casino - Player has been accused of opening multiple accounts.

Unresolved Submitted: 05 Nov 2020
Black points: 338
Disputed amount: €715
Safety Index 1.2 Very low
Our verdict No reaction policy

Parimatch Casino BR - Player’s winnings have been cancelled.

Unresolved Submitted: 02 Nov 2020
Black points: 66
Disputed amount: $770
Safety Index 5.8 Below average
Our verdict Failed self-exclusion

Jokerino Casino - Player’s refund has been delayed.

Unresolved Submitted: 02 Nov 2020
Black points: 1,171
Disputed amount: €2,000
Safety Index 2.1 Very low
Our verdict Failed self-exclusion

GoodWin Casino - Player’s attempts to close his account have been overlooked.

Unresolved Submitted: 02 Nov 2020
Black points: 1,112
Disputed amount: €1,900
Safety Index 6.6 Above average
Our verdict No reaction policy

Casino MGA - Player’s withdrawal has been delayed.

Unresolved Submitted: 02 Nov 2020
Black points: 273
Disputed amount: £4,500
Safety Index 2.2 Very low
Our verdict Uncertain case

K9Win Casino VN - Player’s struggling to withdraw her winnings.

Unresolved Submitted: 01 Nov 2020
Black points: 853
Disputed amount: 500,000,000 ₫
Safety Index 4.9 Low
Our verdict No reaction policy

Casino Venetian - Player’s struggling to withdraw her winnings.

Unresolved Submitted: 31 Oct 2020
Black points: 179
Disputed amount: €736
Safety Index 4.8 Low
Show more complaints (+10)
Showing 5,021 - 5,030 of 5,285 complaints
1...502 503 504...529
Go to pageof 529 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.