HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,585Opened964Unresolved5,144Resolved12,455Rejected21,022
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

HappiStar Casino - Player’s account has been closed due to multiple account accusations.

Unresolved Submitted: 09 Jun 2020
Black points: 37
Disputed amount: 2,000,000 Rp
Safety Index 6.4 Below average
Our verdict No reaction policy

House Of Pokies Casino - Player has been asked to provide documents for additional verification.

Unresolved Submitted: 08 Jun 2020
Black points: 194
Disputed amount: A$10,000
Safety Index 2.9 Very low
Our verdict Insufficient evidence from casino

BondiBet Casino - Player’s account has been blocked.

Unresolved Submitted: 07 Jun 2020
Black points: 1,577
Disputed amount: €3,500
Safety Index 5.6 Below average
Our verdict Insufficient evidence from casino

Bet2U Casino - Player’s account has been closed.

Unresolved Submitted: 06 Jun 2020
Black points: 368
Disputed amount: $1,842
Safety Index 1.6 Very low
Our verdict No reaction

PokieSpins Casino - Player’s winnings have been cancelled.

Unresolved Submitted: 02 Jun 2020
Black points: 46
Disputed amount: A$1,300
Safety Index 3.0 Very low
Our verdict No reaction

BronzeCasino - Player has registered an account even if their country is restricted.

Unresolved Submitted: 02 Jun 2020
Black points: 698
Disputed amount: €3,000
Safety Index 3.6 Low
Our verdict No reaction policy

MONOPOLY Casino UK - Player believes that due to a technical glitch he’s been deprived of big win.

Unresolved Submitted: 30 May 2020
Disputed amount: £10,000
Safety Index 9.8 Very high
Our verdict No reaction policy

All Spins Win Casino - Player’s winnings from bonus have been cancelled.

Unresolved Submitted: 28 May 2020
Black points: 46
Disputed amount: A$5,000
Safety Index 3.0 Very low
Our verdict No reaction policy

House Of Pokies Casino - Player’s struggling to withdraw his funds.

Unresolved Submitted: 25 May 2020
Black points: 131
Disputed amount: €5,000
Safety Index 2.9 Very low
Our verdict No reaction policy

House Of Pokies Casino - Winnings from the bonus play have been cancelled.

Unresolved Submitted: 25 May 2020
Black points: 14
Disputed amount: A$1,000
Safety Index 2.9 Very low
Show more complaints (+10)
Showing 5,011 - 5,020 of 5,144 complaints
1...501 502 503...515
Go to pageof 515 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.