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All37,480Opened1,045Unresolved4,770Resolved11,745Rejected19,920
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MONOPOLY Casino UK - Player’s account was closed after being discovered that he has self-excluded himself from sister casino.

Unresolved Submitted: 28 Feb 2020
Black points: 16
Disputed amount: £420
Safety Index:Very high
Our verdict No reaction policy

Casino Venetian - Player’s having difficulties withdrawing her winnings.

Unresolved Submitted: 28 Feb 2020
Black points: 173
Disputed amount: €2,000
Safety Index:Low
Our verdict Justified complaint

Euromoon Casino - Player’s winnings have been cancelled due to irregular play.

Unresolved Submitted: 26 Feb 2020
Black points: 655
Disputed amount: €1,500
Safety Index:Very low
Our verdict Justified complaint

Casino SuperWins - Player’s winnings from real money play have been cancelled.

Unresolved Submitted: 25 Feb 2020
Black points: 261
Disputed amount: €600.12
Safety Index:Low
Our verdict Justified complaint

Stay Lucky Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.

Unresolved Submitted: 19 Feb 2020
Black points: 2,157
Disputed amount: €5,000
Safety Index:Very low
Our verdict No reaction

SLOTOBOSS Casino - Player’s withdrawal is delayed due to the casino’s requirement to send additional verification documents

Unresolved Submitted: 19 Feb 2020
Black points: 2,838
Disputed amount: €11,109.98
Safety Index:Low
Our verdict Delayed payment, status unknown

Azino888 Casino - Player complains about delayed payment.

Unresolved Submitted: 18 Feb 2020
Black points: 19
Disputed amount: 11,565 руб
Safety Index:Below average
Our verdict No reaction

TotoGaming Casino - Player is having difficulties completing the KYC verification.

Unresolved Submitted: 17 Feb 2020
Black points: 130
Disputed amount: $547
Safety Index:Above average
Our verdict No reaction

GW Casino - Player’s withdrawal has been declined.

Unresolved Submitted: 15 Feb 2020
Black points: 364
Disputed amount: A$9,500
Safety Index:Low
Our verdict Against fair gambling

Planet 7 OZ Casino - Player’s winnings were blocked due to a multiple account accusation.

Unresolved Submitted: 10 Feb 2020
Black points: 950
Disputed amount: A$9,394
Safety Index:Above average
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