The player from Germany had his winnings confiscated, because during the KYC he provided documents according to which the casino assumed the player is from a restricted country. We ended up closing the complaint as unresolved because we find the casino's decision to be unfair and against our Fair Gambling Codex.
The player from Germany has been waiting for her withdrawal for 3 weeks. Casino didn't respond.
The player from Japan has been accused of using an irregular betting pattern in order to fulfill the bonus wagering requirements. The complaint was closed as unresolved as the casino did not respond to us within the given time.
The player from India is complaining about the lengthy verification process. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Russia was experiencing difficulties withdrawing their winnings due to ongoing verification. The casino did not respond in the given time frame, therefore, we closed the complaint as 'unresolved'.
The player from Finland had their account blocked without further explanation. The remaining balance is still held by the Casino. Casino didn't respond.
The player from Bulgaria has requested a withdrawal two weeks ago. Unfortunately, the payment seems to be delayed. The casino did not manage to respond and we were forced to close this complaint as 'unresolved'.
The player from India has been accused of opening multiple accounts. The casino didn't provide relevant evidence.
The player from United States has tried to block his account on several occasions. Unfortunately, all the enquiries were ignored.
The player from United Kingdom is complaining about the lengthy verification process. The casino failed to respond and we were forced to close this complaint as 'unresolved'.