NolimitWay Casino - Player's withdrawal has been delayed for months.

I requested a withdrawal of €1,200 from NolimitWay Casino on 5 April 2026. The amount due to me for withdrawal is €1,100.54. The withdrawal has remained pending for more than four months and I have still not received the funds.

My account verification was successfully completed, and the casino confirmed that the documents I uploaded had been approved.

I contacted the casino several times regarding the delayed withdrawal. Each time, I was told that my account was being reviewed by the Security Service as part of an additional verification and that I should wait until the review was completed.

I also submitted a formal complaint to the casino and asked for a specific explanation of the delay, whether any additional documents or information were required from me, whether any breach of the casino's Terms and Conditions had been identified, and when the review was expected to be completed.

The casino did not provide a specific explanation or timeframe. Instead, it continued to refer to Section 4 of its KYC and AML Policy, stating that withdrawals may be restricted while additional checks are being carried out.

I understand that legitimate KYC/AML and security checks may be necessary, and I am willing to cooperate with any reasonable verification request. However, more than four months have now passed since my withdrawal request, my submitted documents have already been approved, and I have not been informed what specific verification remains outstanding or when it will be completed.

I would therefore appreciate Casino Guru's assistance in reviewing this case and contacting NolimitWay Casino regarding the continued delay and the unpaid amount of €1,100.54.

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Dear Lauran774,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses?
• Have you been informed of any additional documents or information required by the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

Thank you for your message. Please see my answers below:

1. No, I have never successfully withdrawn funds from NolimitWay Casino before. The withdrawal requested on 5 April 2026 is my first withdrawal.

2. Yes, I used casino bonuses. I made deposits and received promotional bonus funds, which were subject to wagering requirements. I completed the required wagering requirements before requesting the withdrawal.

3. No, the casino has not informed me of any specific additional documents or information that I need to provide. My account verification was previously completed and the documents I submitted were approved. The casino has only stated that my account is under additional review by its Security Service and has not specified what further information or documents are required.

Kind regards,

Lauran774

Dear Lauran774,

Thank you very much for your clarification.

Could you please clarify the following:

• Has the casino provided you with any specific reason for the additional Security Service review or indicated what exactly is currently being investigated?
• Could you please share all relevant communication you have had with the casino regarding your withdrawal and the ongoing Security Service review?

You can attach the communication directly here in the complaint thread or send it to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

Dear Karla,

Thank you for your message.

Regarding your first question, the casino has not provided me with any specific reason for the additional Security Service review, nor have they explained what exactly is currently being investigated.

Their responses have only stated in general terms that, according to their rules and Section 4 of their KYC and AML Policy, the Security Service may conduct additional checks and temporarily delay the processing of a withdrawal request.

I have repeatedly asked them to clarify:

• what specific verification is currently being carried out;

• whether any additional documents or information are required from me;

• whether any breach of their Terms and Conditions has been identified;

• and when the Security Service review is expected to be completed.

However, I have not received a specific explanation or timeframe. I have only been told that my account is under review and that I should wait.

I am attaching the relevant communication I have had with the casino regarding my withdrawal and the ongoing Security Service review. This includes my formal complaint to the casino, their responses, and my follow-up requests for clarification.

Please let me know if you need any additional information or documents from me.

Thank you very much for your assistance.

Kind regards,

Lauran774

Dear Lauran774,

Unfortunately, we have reached a point where we are unable to move forward with your complaint. Normally, we would now contact NolimitWay Casino and ask them to explain why your withdrawal of €1,100.54 has remained pending for several months despite your account verification being completed and no additional documents being requested from you. However, the casino has more than 10 complaints closed under our "No Reaction Policy," which indicates that it is not interested in cooperating with us.

Sadly, we are therefore forced to close your complaint as "unresolved." This will negatively affect the casino's overall rating. I understand that this does not resolve your issue or help you recover your funds, but unfortunately, without the casino's cooperation, we are unable to investigate the reason for the prolonged Security Service review or facilitate the payment of your withdrawal.

Regrettably, we have no other choice since it seems to be a common practice for NolimitWay Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers.. I wish I could be of more help.

The casino can reopen this complaint anytime.

Karla M.