NolimitWay Casino - Player's withdrawal has been delayed for months.

I requested a withdrawal of €1,200 from NolimitWay Casino on 5 April 2026. The amount due to me for withdrawal is €1,100.54. The withdrawal has remained pending for more than four months and I have still not received the funds.

My account verification was successfully completed, and the casino confirmed that the documents I uploaded had been approved.

I contacted the casino several times regarding the delayed withdrawal. Each time, I was told that my account was being reviewed by the Security Service as part of an additional verification and that I should wait until the review was completed.

I also submitted a formal complaint to the casino and asked for a specific explanation of the delay, whether any additional documents or information were required from me, whether any breach of the casino's Terms and Conditions had been identified, and when the review was expected to be completed.

The casino did not provide a specific explanation or timeframe. Instead, it continued to refer to Section 4 of its KYC and AML Policy, stating that withdrawals may be restricted while additional checks are being carried out.

I understand that legitimate KYC/AML and security checks may be necessary, and I am willing to cooperate with any reasonable verification request. However, more than four months have now passed since my withdrawal request, my submitted documents have already been approved, and I have not been informed what specific verification remains outstanding or when it will be completed.

I would therefore appreciate Casino Guru's assistance in reviewing this case and contacting NolimitWay Casino regarding the continued delay and the unpaid amount of €1,100.54.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lauran774,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses?
• Have you been informed of any additional documents or information required by the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.