LuckLeopard Casino - Player's account closure request is being ignored.

I have repeatedly asked Luck Leopard to close my account permanently and to self‑exclude me from their platform.

Despite explaining clearly that I need a long‑term exclusion for my own safety, they refuse to do so and only offer a 30‑day temporary break.I am asking for your assistance because the casino is ignoring my requests and will not provide a permanent self‑exclusion option.Please help me get Luck Leopard to close my account permanently and ensure I am fully self‑excluded so I cannot access or deposit again.

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Dear anon9232,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika