Kent Royale Casino - Player claims that payment has been delayed.

Met all the requirements for the 100 free chip no deposit along with the ×6 and a $50 bitcoin deposit. All of a sudden they wanted another $120 deposit on top of that. Furthermore, when I was making the first deposit of $50, Bitcoin, the customer support was very helpful, but as soon as my wings reached over $9000 for some reason the customer support was not available.And when they were\nThey would not respond to me. Not sure what to do?

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Lburton51,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Was invited threw Telegram, do not realize it was a non-us. affiliated gaming casino. Put my info in but it still let me sign up and play and then even let me deposit $50 and still no problems, only when I went to cash out was there a problem. Aren't there guidelines for this sort of thing to prevent players who are unaware of the Rules and Regulations disclosure, that to tell you the truth no one really reads ,when there invited thru a us telegram app or to think about if the casino is doing business in the USA or not.. Gaming Board? HELLO?

On top of everything the customer support icon has been removed from my account page, but they will still let me place bets.. Not understanding?

Dear Lburton51,

Thank you for reaching out and sharing your concerns. Could you please provide the full link to the casino? Many scam casinos have been imitating Kent Casino lately.

Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Jean

Hello,

Thank you for bringing this situation to our attention.

We are very sorry that you have encountered this issue.

After checking the information, we were unable to locate any account registered with the email address associated with this complaint in our official project. We would also like to clarify that our casino never requires players to make additional deposits or any other payments in order to process or release a withdrawal.

Based on the information you have shared, it appears that you may have interacted with a fraudulent website impersonating our brand. Unfortunately, we are not affiliated with such resources and cannot influence their activities.

We strongly recommend that you do not make any further deposits or continue interacting with this website.

If possible, please provide the exact website link where you registered and played, as well as the Telegram link, username, or any other source from which you received the invitation. We will forward this information to the relevant department so that the fraudulent resource can be investigated.

Kind regards,

Kent Casino Team

Thank you kent casino for verifying everything. I would also like to thank guru casino in helping me figure this all out. I will submit all that I have collect to help further yours and or anyone elses attempt in resolving this and or anyone else's efforts in bring light to there problems with fraud casinos, that seem to be taking over the internet..

Thank you for your cooperation and for providing evidence, Lburton51.

From the screenshots you posted, I can see you're having issues with kentroyale.com, which is a scam website.

Since this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Jean