HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,506Opened760Unresolved5,496Resolved13,124Rejected22,126
Active filters: Casino:
Clear all filters
Sort
Our verdict Justified complaint

CitoBet Casino - Player's winnings have been confiscated.

Unresolved Submitted: 16 Jul 2024
Black points: 300
Disputed amount: 950 R$
Safety Index 4.9 Low
Our verdict No reaction policy

Snai Casino - Player’s account has been suspended.

Unresolved Submitted: 15 Jul 2024
Black points: 604
Disputed amount: €8,742
Safety Index 7.6 Above average
Our verdict No reaction policy

Bet2U Casino - Player's approved withdrawal is delayed.

Unresolved Submitted: 14 Jul 2024
Black points: 80
Disputed amount: €249
Safety Index 1.6 Very low
Our verdict No reaction policy

BigWins Casino - Player's withdrawal has been delayed due to fraud monitoring.

Unresolved Submitted: 14 Jul 2024
Black points: 167
Disputed amount: £600
Safety Index 0.5 Very low
Our verdict No reaction policy

Magic Win Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 14 Jul 2024
Black points: 40
Disputed amount: C$120
Safety Index 0.6 Very low
Our verdict No reaction policy

Doctor Spins Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 12 Jul 2024
Black points: 205
Disputed amount: £800
Safety Index 2.6 Very low
Our verdict Uncertain case

Betshop Casino - Player’s account has been restricted due to an issue between the casino and the tax authorities.

Unresolved Submitted: 12 Jul 2024
Disputed amount: €300
Safety Index 8.4 High
Our verdict No reaction

LegendPlay Casino - Player believes that their withdrawal has been delayed.

Unresolved Submitted: 11 Jul 2024
Black points: 734
Disputed amount: €1,600
Safety Index 6.2 Below average
Our verdict No reaction

BluVegas Casino - Player’s winnings have been confiscated.

Unresolved Submitted: 11 Jul 2024
Black points: 1,361
Disputed amount: €10,400
Safety Index 4.6 Low
Our verdict No reaction policy

GoldenLion.bet Casino - Player’s withdrawal request delayed for two months.

Unresolved Submitted: 11 Jul 2024
Black points: 143
Disputed amount: £484
Safety Index 0.4 Very low
Show more complaints (+10)
Showing 2,731 - 2,740 of 5,496 complaints
1...273 274 275...550
Go to pageof 550 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!