Labuwin Casino - Player's winnings have been confiscated due to alleged suspicious betting.

I deposited $80 for my first deposit. I played book of gold. It started to win so I uped my bet lowered my bet when it wasn’t it got up to $3000. I go to withdraw it and I get told that I’ve forfeited the winnings For suspicious behaviour and suspicious betting. I was on chat with them for over an hour and they could not explain to me exactly how my betting was suspicious and how I’d breach the policy but there was nothing they could do because the system said it was suspicious and I manipulated machine. I’m a single mum gets a little bit of spare time a little bit extra money for myself as it’s Christmas time I was stoked and then get told my betting is suspicious and I manipulated the game they would not explain to me how or show me I have screenshots of the feed and my bets

Dear Statomum,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

If you have any screenshots or chat transcripts of your conversation with customer support, please forward them to me at [email protected]. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I had just registered with them am on one or two of their partner sites and never had a problem. I never used a bonus. I deposited $80. I was playing the book of goal. I even screenshot it a couple of the wins that I got to send to a friend of mine I was changing my bet I was in the jili category. Got a couple of the jili cards while playing and use them but they only give you one cent of play and they expire so you use them it’s for your wedding, but there isn’t any obligations on those I started to win some money so I up to the bet if it didn’t do anything, I’ll put it up a little bit more then I went down in bed what I do all the time because you gotta try different levels to see if you’re gonna get the bonus feature. I literally have screenshot it the hundred plays that they record and all of the messages and all they would tell me is that the system picked up suspicious play and I was unfairly betting but couldn’t tell me how you can unfairly bet or how it was suspicious behaviour and kept on repeating the exact same things. I’ve never come across this problem with any other sites before.

Thank you very much, Statomum, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Awesome thanks for all your help

Dear Statomum,

My name is Kubo, and I’d like to start by apologizing for the delay in addressing your complaint. I want to assure you that I’ve been working on this matter and have already established communication with Labuwin Casino through their live chat, which appears to be the only available contact channel for this casino.

Unfortunately, it seems that Labuwin Casino falls into the category of casinos with a low safety index, as assessed by our analysts. Casinos in this category often lack transparency, do not prioritize cooperation, and fail to address player concerns effectively. During my communication with their live support team, it became apparent that the casino is unwilling to cooperate or provide meaningful details.

When the support agent finally engaged with my inquiries, they repeated vague claims similar to those you received about an "altered system flow" and suspicious activities flagged by their system. However, they outright refused to elaborate further, citing the information as "sensitive."

Because of this lack of cooperation, I am unfortunately unable to resolve your complaint. I have no choice but to close this case as unresolved. Should the casino decide to provide additional details or express a willingness to resolve the matter in the future, we will reopen the complaint and notify you by email.

For the future, I strongly recommend choosing casinos based on their reviews and safety ratings to avoid situations like this. We’re always here to help you assess a casino’s reputation before you play.

I am truly sorry we could not assist you further on this occasion.

Best Regards,

Kubo