HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,671Opened912Unresolved5,696Resolved13,502Rejected22,561
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Big Bestingame Casino (Big Casino) - Player struggles with unresponsive customer service.

Resolved Submitted: 28 Nov 2023
Disputed amount: €55
Safety Index 7.5 Above average
Our verdict Case closed

BetBoom Casino - Player has experienced a delayed withdrawal.

Resolved Submitted: 28 Nov 2023
Disputed amount: $598
Safety Index 9.2 Very high
Our verdict Case closed

Royal Reels Casino - Player’s withdrawal is absent from profile.

Resolved Submitted: 27 Nov 2023
Disputed amount: A$1,400
Safety Index 8.2 High
Our verdict Case closed

Smokace Casino - Player’s account has been blocked over a dispute about fees.

Resolved Submitted: 27 Nov 2023
Disputed amount: €25
Safety Index 9.5 Very high
Our verdict Case closed

Silverplay Casino - Player’s withdrawal is delayed.

Resolved Submitted: 27 Nov 2023
Disputed amount: 2,400 CHF
Safety Index 5.4 Below average
Our verdict Case closed

BitSpinWin Casino - Player is unable to withdraw winnings due to ID discrepancy.

Resolved Submitted: 27 Nov 2023
Disputed amount: $125
Safety Index 3.6 Low
Our verdict Case closed

Caibo Casino - Player’s winnings have been confiscated.

Resolved Submitted: 27 Nov 2023
Disputed amount: €160
Safety Index 4.8 Low
Our verdict Case closed

BetBoom Casino - Player's withdrawal has been delayed.

Resolved Submitted: 27 Nov 2023
Disputed amount: $85
Safety Index 9.2 Very high
Our verdict Case closed

Spin Oasis Casino - Player’s withdrawal is delayed.

Resolved Submitted: 26 Nov 2023
Disputed amount: A$31,155
Safety Index 1.8 Very low
Our verdict Case closed

Sportaza Casino - Player’s withdrawal is delayed.

Resolved Submitted: 26 Nov 2023
Disputed amount: €260
Safety Index 7.3 Above average
Show more complaints (+10)
Showing 9,401 - 9,410 of 13,502 complaints
1...940 941 942...1,351
Go to pageof 1,351 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.