Sportaza Casino - Player’s withdrawal is delayed.

According to Sportaza's "terms of service" which I agreed to funds should be released in 3 business days. It has been over 1 month since I requested a withdrawal. I have yet to recieve my funds. Support does not give any details why funds are delayed and no progress has been made. This casino has a history of this activity and should be avoided.

I need my funds relased immediately.

Hello kimpressions,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting only? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account does not meet the thershold for verification nor has that ever been requested of me. My winnings are from real money. I have used a bonus in the past and met wagering requirments. I played both casino and sports. My last corresponsdance was on NOV 14. I have not heard anything since.

Funds have been received as of 28/11/2023

Thank you

Dear kimpressions,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru