HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,885Opened933Unresolved5,030Resolved12,259Rejected20,663
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from player

Metaspins Casino - Player seeks refund for gambling loss.

Closed Submitted: 20 Mar 2025
Disputed amount: 2,000 USD₮
Safety Index:High
Our verdict Player stopped responding

Betovo Casino - Player’s withdrawal is delayed due to verification.

Closed Submitted: 20 Mar 2025
Disputed amount: C$800
Safety Index:High
Our verdict Player stopped responding

Vera&John Casino - Player's withdrawals are delayed.

Closed Submitted: 20 Mar 2025
Disputed amount: €1,799
Safety Index:Below average
Our verdict Player stopped responding

RoboCat Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 20 Mar 2025
Disputed amount: €140
Safety Index:Above average
Our verdict Player stopped responding

Royspins Casino - Player is missing promised cashback.

Closed Submitted: 20 Mar 2025
Disputed amount: €200
Safety Index:High
Our verdict Other

GoldenLion.bet Casino - Player's withdrawal is delayed.

Closed Submitted: 20 Mar 2025
Disputed amount: £130
Safety Index:Very low
Our verdict Other

PokerStars Casino PA - Player’s withdrawals are delayed due to account issues.

Closed Submitted: 20 Mar 2025
Disputed amount: $977
Safety Index:Above average
Our verdict Player stopped responding

Winx96 Casino - Player’s winnings are unaccounted for.

Closed Submitted: 20 Mar 2025
Disputed amount: A$1,300
Safety Index:Very low
Our verdict Other

FatPirate Casino - Player's winnings are missing.

Closed Submitted: 20 Mar 2025
Disputed amount: €355
Safety Index:Above average
Our verdict Other

BassBet Casino - Player’s account remains unblocked despite requests.

Closed Submitted: 20 Mar 2025
Disputed amount: €620
Safety Index:High
Show more complaints (+10)
Showing 6,371 - 6,380 of 20,663 complaints
1...637 638 639...2,067
Go to pageof 2,067 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.