BDM Bet Casino - Player’s withdrawal has been delayed.

They haven't paid out the amount, they've been transferring the winnings to a Revolut card. Suddenly they keep refusing to pay out the winnings!

They checked everything during registration, there was no problem for 3 months that as a Hungarian they transferred the amounts to a Revolut card upon payment. They claim that as a Hungarian they must transfer to a Hungarian current account. The Revolut card is authorized in Hungary and is considered international!

Interestingly, if I deposit into the casino account, it's no problem to transfer from my Revolut account!

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BDM Bet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Are you able to choose a Hungarian account for your withdrawal?
• Which payment methods do you see in your casino profile available for withdrawal? If possible, send me a screenshot of them.
• Could you kindly confirm if you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thank you for the screenshot.

Have you tried selecting the Hungarian card for your withdrawal?

Have you also attempted to use any of the other available payment methods listed in your profile?

Dear biztonsag2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.