HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44515Opened947Not solved5577Solved12558Rejected25433
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: A$2,363

Kas.casino - Player's winnings were capped due to unclear promotional bonus terms.

Kas.casino
Safety Index:High Submitted: 23 Apr 2024
Case closed Our verdict

Player stopped responding

Disputed amount: €300

B88 Casino - Player experiences possible software issue.

B88 Casino
Safety Index:Low Submitted: 23 Apr 2024
Case closed Our verdict

Player stopped responding

Disputed amount: €45

GGBet Casino - Player's bet not processed and winnings delayed.

GGBet Casino
Safety Index:High Submitted: 23 Apr 2024
Case closed Our verdict

Player stopped responding

Disputed amount: A$100

KatsuBet Casino - Player's deposit issue remains unresolved.

KatsuBet Casino
Safety Index:Very high Submitted: 22 Apr 2024
Case closed Our verdict

Other

Disputed amount: €750

IceCasino - Player struggles with incorrect IBAN issue with casino.

IceCasino
Safety Index:Very high Submitted: 22 Apr 2024
Case closed Our verdict

Other

Disputed amount: 2,000 kr

Spinarium Casino - Player is banned with unwithdrawn winnings.

Spinarium Casino
Safety Index:Above average Submitted: 22 Apr 2024
Case closed Our verdict

Unjustified complaint

Disputed amount: £6,593

BingoVillage Casino - Player’s winnings were capped.

BingoVillage Casino
Safety Index:Very low Submitted: 22 Apr 2024
Case closed Our verdict

Player stopped responding

Disputed amount: Can$600

Rooli Casino - Player's withdrawal denied, account blocked.

Rooli Casino
Safety Index:Above average Submitted: 22 Apr 2024
Case closed Our verdict

Player stopped responding

Disputed amount: €500

X7 Casino - Player is experiencing difficulties with her verification.

X7 Casino
Safety Index:Low Submitted: 22 Apr 2024
Case closed Our verdict

Other

Disputed amount: 2,600 INR

BlueChip Casino - Player's account blocked after winning.

BlueChip Casino
Safety Index:High Submitted: 22 Apr 2024
Show more complaints (+10)
Showing 4,211 - 4,220 of 25,433 complaints
1...421 422 423...2544
Go to pageof 2,544 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news