HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,852Opened1,076Unresolved4,817Resolved11,868Rejected20,091
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Vulkan Vegas Casino - Player’s deposits have never been credited to their casino account.

Closed Submitted: 13 Apr 2021
Disputed amount: €550
Safety Index:Very high
Our verdict Player stopped responding

Spin Million Casino - Player’s struggling to complete the account verification.

Closed Submitted: 13 Apr 2021
Disputed amount: €2,900
Safety Index:Very low
Our verdict Player stopped responding

William Hill Casino IT - Player’s account has been closed.

Closed Submitted: 11 Apr 2021
Disputed amount: €1
Safety Index:High
Our verdict Player stopped responding

Slotjoint Casino - Player’s struggling to withdraw her winnings.

Closed Submitted: 11 Apr 2021
Disputed amount: C$900
Safety Index:High
Our verdict Player stopped responding

Barbados Casino DK - Player’s complaining about customer support.

Closed Submitted: 11 Apr 2021
Disputed amount: 200 kr.
Safety Index:High
Our verdict Unjustified complaint

Vulkan Royal Casino - Player’s winnings have been voided.

Closed Submitted: 10 Apr 2021
Disputed amount: 8,000,000 ₸
Safety Index:Below average
Our verdict Insufficient evidence from player

Planet 7 OZ Casino - Player’s experiencing technical difficulties.

Closed Submitted: 10 Apr 2021
Disputed amount: A$400
Safety Index:Above average
Our verdict Unjustified complaint

King Johnnie Casino - Player's withdrawal hasn't been processed.

Closed Submitted: 10 Apr 2021
Disputed amount: A$25,000
Safety Index:Above average
Our verdict Unjustified complaint

Boo Casino - Player’s winnings have been confiscated.

Closed Submitted: 10 Apr 2021
Disputed amount: €100
Safety Index:Below average
Our verdict Player stopped responding

bet-at-home Casino - Player’s account has been closed.

Closed Submitted: 09 Apr 2021
Disputed amount: €1,850
Safety Index:High
Show more complaints (+10)
Showing 18,261 - 18,270 of 20,091 complaints
1...1,826 1,827 1,828...2,010
Go to pageof 2,010 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.