HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,635Opened929Unresolved5,689Resolved13,473Rejected22,544
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

RoyalGame Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 10 Jun 2024
Disputed amount: €400
Safety Index 6.8 Above average
Our verdict Player stopped responding

Mega Casino UK - Player's winnings were confiscated.

Closed Submitted: 10 Jun 2024
Disputed amount: £11,757
Safety Index 9.0 Very high
Our verdict Player stopped responding

MyStake Casino - Player’s account has been closed and withdrawal delayed.

Closed Submitted: 10 Jun 2024
Disputed amount: £50
Safety Index 9.7 Very high
Our verdict Player stopped responding

Spinrollz Casino - Player’s withdrawals have been delayed.

Closed Submitted: 10 Jun 2024
Disputed amount: €300
Safety Index 5.0 Below average
Our verdict Unjustified complaint

ShinyWilds Casino - Player's account is blocked due to site maintenance.

Closed Submitted: 10 Jun 2024
Disputed amount: 2,200 kr
Safety Index 3.4 Very low
Our verdict Other

CoinBets777 Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 09 Jun 2024
Disputed amount: $500
Safety Index 3.8 Low
Our verdict Player stopped responding

Touch Casino - Player’s winnings have been confiscated due to an unrequested bonus.

Closed Submitted: 09 Jun 2024
Disputed amount: C$2,495
Safety Index 6.1 Below average
Our verdict Player stopped responding

1win Casino - Player criticizes ineffective self-exclusion policies.

Closed Submitted: 09 Jun 2024
Disputed amount: ??
Safety Index 8.7 High
Our verdict Other

PlayLive Casino - Player’s winnings are subject to unexpected wagering requirements.

Closed Submitted: 09 Jun 2024
Disputed amount: R167,400
Safety Index 2.3 Very low
Our verdict Player stopped responding

Monro Casino - Player's withdrawal requests are repeatedly canceled.

Closed Submitted: 09 Jun 2024
Disputed amount: 8,100 ₴
Safety Index 7.1 Above average
Show more complaints (+10)
Showing 12,151 - 12,160 of 22,544 complaints
1...1,215 1,216 1,217...2,255
Go to pageof 2,255 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.