HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,973Opened757Unresolved5,586Resolved13,288Rejected22,342
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Gizbo Casino - Player's withdrawal has been delayed.

Closed Submitted: 21 Oct 2025
Disputed amount: €900
Safety Index 7.6 Above average
Our verdict Case closed

888 Casino - Player's account is closed and withdrawal is delayed.

Resolved Submitted: 20 Oct 2025
Disputed amount: £4,275
Safety Index 7.3 Above average
Our verdict Case closed

Betovo Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 20 Oct 2025
Disputed amount: C$916
Safety Index 8.3 High
Our verdict Case closed

Immerion Casino - Player’s withdrawal is delayed due to KYC process.

Resolved Submitted: 20 Oct 2025
Disputed amount: $430
Safety Index 8.5 High
Our verdict Case closed

WikiLuck Casino - Player initiates complaint for cash-out delay.

Resolved Submitted: 20 Oct 2025
Disputed amount: 1,250 R$
Safety Index 4.7 Low
Our verdict No reaction policy

Spinny Casino - Player's winnings are delayed due to bonus conditions.

Unresolved Submitted: 20 Oct 2025
Black points: 517
Disputed amount: €3,350
Safety Index 1.5 Very low
Our verdict Case closed

NovaJackpot Casino - Player's account has been reopened without consent.

Resolved Submitted: 20 Oct 2025
Disputed amount: €758
Safety Index 8.3 High
Our verdict No reaction policy

Parimatch Casino IN - Player's deposit is delayed and unacknowledged.

Unresolved Submitted: 20 Oct 2025
Black points: 58
Disputed amount: 15,000 INR
Safety Index 5.8 Below average
Our verdict Case closed

DragonSlots Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 20 Oct 2025
Disputed amount: €243
Safety Index 7.1 Above average
Our verdict Unjustified complaint

Zinkra Casino - Player's winnings have been confiscated.

Closed Submitted: 20 Oct 2025
Disputed amount: 2,800 лв
Safety Index 7.8 Above average
Show more complaints (+10)
Showing 9,881 - 9,890 of 41,973 complaints
1...988 989 990...4,198
Go to pageof 4,198 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!