The player from Greece reported ongoing issues withdrawing his funds after depositing 250 euros daily for a month. The casino repeatedly canceled his withdrawal attempts, claiming issues with processing his card and that his bank, Revolut, was canceling the deposits, which his bank denied. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player, resulting in the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication.
UnlimLuck Casino - Player’s withdrawal requests are consistently delayed.
Closed
Our verdict
Player stopped responding
Amount: €250
UnlimLuck Casino
Safety Index:LowCase summary
Discussion
Public
Public
2 months ago
Translation
Good evening, I would like to share my experience with the casino..I played for a month, I deposited money every day, and the amount was 250..When I tried to withdraw for a month, almost every 2 days, with the excuse that we cannot process your card, they canceled it. At some point, they told me that we deposit the money for you and Revolut is canceling the withdrawal..Of course, I talked to my bank and they told me that there was never an attempt to deposit money. I asked for their details. I asked for a deposit number and of course they didn't give me anything. They are regular thieves, I have no doubt...And you from the gurus would do well to remove them from your list..Thank you, I hope I saved at least one player from these thieves here.
Automatic translation:
Public
Public
2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UnlimLuck Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm the amount you wish to withdraw is still in your player's balance in the casino?
- Did the casino suggest using alternative payment methods in order to withdraw winnings?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Dear Mossira,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
