UnlimLuck Casino - Pelaajien kotiutuspyynnöt viivästyvät jatkuvasti.

Good evening, I would like to share my experience with the casino..I played for a month, I deposited money every day, and the amount was 250..When I tried to withdraw for a month, almost every 2 days, with the excuse that we cannot process your card, they canceled it. At some point, they told me that we deposit the money for you and Revolut is canceling the withdrawal..Of course, I talked to my bank and they told me that there was never an attempt to deposit money. I asked for their details. I asked for a deposit number and of course they didn't give me anything. They are regular thieves, I have no doubt...And you from the gurus would do well to remove them from your list..Thank you, I hope I saved at least one player from these thieves here.

Καλησπέρα θα ήθελα να μοιραστώ την εμπειρία μου σχετικά με το καζινο ..Έπαιζα κάνα μηνα έβαζα χρήματα κάθε μέρα με τα πολλά πήγε αυτό το ποσό 250 ..Όταν προσπάθησα να κάνω ανάληψη για ένα μηνα σχεδόν κάθε 2 μερες με την δικαιολογία οτι δεν μπορούμε να επεξεργαστουμε την καρτα σου μου την ακυρωναν .Σε κάποια φάση μου είπαν εμείς σου βαζουμε τα χρήματα και η revolut ακυρώνει την ανάληψη..Όπως ήταν φυσικό μίλησα με την τράπεζα μου και μου είπε οτι ποτε δεν έγινε προσπάθεια να μπούνε χρήματα. Ζήτησα τα στοιχεία τους Ζήτησα αριθμό κατάθεσης και φυσικά δεν μου έδωσαν τίποτα.Ειναι κανόνικα κλεφτες δεν εχω καμία αμφιβολία...Και σεις από το guru θα ήταν καλό να τους βγάλετε απο την λίστα σας..Ευχαριστώ ελπίζω να έσωσα έστω ένα παίκτη απο αυτούς εδώ τους κλεφτες

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UnlimLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm the amount you wish to withdraw is still in your player's balance in the casino?
• Did the casino suggest using alternative payment methods in order to withdraw winnings?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mossira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru