KokoBet Casino - Player’s withdrawal is being restricted.

i deposited 300 euros on November 18th 2025 and i used a 75%up to 300 euro bonus .

i completed the wagering and i had a balance of over 7000 euros, after i completed the wagering, my balance dropped from over 7000 to 300 euros. the win cap for this bonus is 10x your bonus amount which would be 2250 euros.

i talked to live chat about this issue and the are saying the max cashout amount is 100 euros for this bonus. that doesnt make any sense because how can the cap be lower than the actual deposit.

ill attach below all the information needed for you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KokoBet Casino. Based on the information you provided, the information about the maximum cashout is already present in the specific rules of the bonus.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that this information was available to you before you deposited and activated the bonus?
• If you were to accept the reload bonus again, which information is available to you currently? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear vessjab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru