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All43,169Opened857Unresolved5,771Resolved13,715Rejected22,826
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Our verdict Player stopped responding

StarVegas Casino IT - Player’s enquiring about withdrawal process.

Closed Submitted: 11 Apr 2020
Disputed amount: €100
Safety Index 8.6 High
Our verdict Player stopped responding

Osiris Casino - Player’s requests for self-exclusion have been overlooked.

Closed Submitted: 11 Apr 2020
Disputed amount: €100
Safety Index 3.1 Very low
Our verdict Case closed

Play24Bet Casino - Player’s claiming his deposits, which were made after a request to close his account, to be refunded.

Resolved Submitted: 10 Apr 2020
Disputed amount: €449
Safety Index 2.4 Very low
Our verdict Case closed

Cashmo Casino - Player’s requesting his deposits to be refunded as he has registered with Gamstop.

Resolved Submitted: 10 Apr 2020
Disputed amount: £200
Safety Index 8.7 High
Our verdict Case closed

Slot10 Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 10 Apr 2020
Disputed amount: €2,200
Safety Index 3.1 Very low
Our verdict No reaction policy

Roo Casino - Player’s winnings from bonus have been cancelled.

Unresolved Submitted: 10 Apr 2020
Black points: 100
Disputed amount: A$16,000
Safety Index 3.2 Very low
Our verdict Other

Casinochan - Player’s questioning casino’s withdrawal and verification procedures.

Closed Submitted: 09 Apr 2020
Disputed amount: A$800
Safety Index 7.5 Above average
Our verdict Case closed

Slotjoint Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 09 Apr 2020
Disputed amount: C$1,000
Safety Index 8.2 High
Our verdict Player stopped responding

House Of Pokies Casino - Player is refusing to provide personal details for verification.

Closed Submitted: 09 Apr 2020
Disputed amount: A$403
Safety Index 2.9 Very low
Our verdict Case closed

Joka Room Casino - Player is struggling to receive her winnings.

Resolved Submitted: 09 Apr 2020
Disputed amount: A$700
Safety Index 2.3 Very low
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