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All42,264Opened788Unresolved5,628Resolved13,365Rejected22,483
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Our verdict Unjustified complaint

Fortune Clock Casino - Player’s withdrawal has been delayed due to uncomplete KYC verification.

Closed Submitted: 08 Apr 2020
Disputed amount: €1,200
Safety Index 5.2 Below average
Our verdict Case closed

Casino Venetian - Player’s two deposits have never been credited to her account.

Resolved Submitted: 08 Apr 2020
Disputed amount: €80
Safety Index 4.8 Low
Our verdict Case closed

Slotman Casino - Player’s account has been closed due to alleged self-exclusion.

Resolved Submitted: 08 Apr 2020
Disputed amount: A$92
Safety Index 8.6 High
Our verdict Case closed

Casoola Casino - Player’s deposit has never been credited to their account.

Resolved Submitted: 08 Apr 2020
Disputed amount: €20
Safety Index 5.5 Below average
Our verdict Case closed

Casino Venetian - Player wishes to close his casino account.

Resolved Submitted: 08 Apr 2020
Disputed amount: €30
Safety Index 4.8 Low
Our verdict Player stopped responding

Casino Venetian - Player’s “Refer a Friend” bonus hasn’t been granted.

Closed Submitted: 07 Apr 2020
Disputed amount: €30
Safety Index 4.8 Low
Our verdict Player stopped responding

Casino Venetian - Player is struggling to withdraw her winnings.

Closed Submitted: 07 Apr 2020
Disputed amount: €1,772.82
Safety Index 4.8 Low
Our verdict Player stopped responding

Cresus Casino - Player’s winnings have been cancelled.

Closed Submitted: 07 Apr 2020
Disputed amount: €6,700
Safety Index 8.9 High
Our verdict Player stopped responding

Wager Beat Casino - Player is struggling to log in to his account.

Closed Submitted: 07 Apr 2020
Disputed amount: €140
Safety Index 3.3 Very low
Our verdict Player stopped responding

Dozenspins Casino - Player’s dissatisfied with withdrawal procedures.

Closed Submitted: 07 Apr 2020
Disputed amount: €330
Safety Index 9.0 Very high
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