HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All45,881Opened974Not solved5,715Solved12,945Rejected26,247
Active filters: Casino:
Clear all filters
Case closed Our verdict

Unjustified complaint

Disputed amount: €12,000

Casoo Casino - Player has been accused of opening multiple accounts.

Casoo Casino
Safety Index:High Submitted: 15 Jul 2020
Case closed Our verdict

Other

Disputed amount: $944

Bet2U Casino - Player’s struggling to withdraw her bonus winnings.

Bet2U Casino
Safety Index:Very low Submitted: 15 Jul 2020
Case closed Our verdict

Other

Disputed amount: Can$5,500

666 Casino - Player’s struggling to withdraw his winnings.

666 Casino
Safety Index:High Submitted: 14 Jul 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 52
Disputed amount: $840

Winbig21 Casino - Player’s withdrawal has been delayed for two months.

Winbig21 Casino
Safety Index:Low Submitted: 14 Jul 2020
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 73
Disputed amount: €1,542

Stakes Casino - Player’s bonus winnings have been confiscated.

Stakes Casino
Safety Index:Low Submitted: 14 Jul 2020
Case closed Our verdict

Player stopped responding

Disputed amount: Can$13,000

LeoVegas Casino - Player’s withdrawal has been delayed.

LeoVegas Casino
Safety Index:High Submitted: 14 Jul 2020
Case closed Our verdict

Other

Disputed amount: €269

BondiBet Casino - Player’s struggling to complete KYC verification.

BondiBet Casino
Safety Index:Below average Submitted: 14 Jul 2020
Case closed Our verdict

Other

Disputed amount: €146

TS (Times Square) Casino - Player’s winnings were confiscated.

TS (Times Square) Casino
Safety Index:Very low Submitted: 14 Jul 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €320

Twin Casino - Player’s bonus winnings were confiscated.

Twin Casino
Safety Index:Above average Submitted: 14 Jul 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €11,000

Triumph Casino - Player is dissatisfied with the overall experience.

Triumph Casino
Safety Index:Low Submitted: 14 Jul 2020
Show more complaints (+10)
Showing 43,291 - 43,300 of 45,881 complaints
1...4,329 4,330 4,331...4,589
Go to pageof 4,589 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news