HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,187Opened889Unresolved5,388Resolved12,959Rejected21,951
Active filters: Casino:
Clear all filters
Sort
Our verdict Failed self-exclusion

BABIBET Casino - Player’s attempt to close his account has been overlooked.

Unresolved Submitted: 27 Jul 2020
Disputed amount: €220
Safety Index 2.1 Very low
Our verdict Case closed

Genesis Casino - Player’s struggling to withdraw their winnings.

Resolved Submitted: 27 Jul 2020
Disputed amount: €194
Safety Index 6.9 Above average
Our verdict Player stopped responding

Casino Intense - Player’s struggling to complete account verification.

Closed Submitted: 27 Jul 2020
Disputed amount: €50
Safety Index 1.6 Very low
Our verdict Player stopped responding

WestCasino - Player’s bonus winnings have been voided.

Closed Submitted: 27 Jul 2020
Disputed amount: €2,000
Safety Index 8.0 High
Our verdict Player stopped responding

Joka Room Casino - Player complains about website accessibility and delayed payments.

Closed Submitted: 26 Jul 2020
Disputed amount: A$20
Safety Index 2.3 Very low
Our verdict Player stopped responding

Leonmonaco Casino - Player’s withdrawal has been delayed.

Closed Submitted: 26 Jul 2020
Disputed amount: 6,000 kr
Safety Index 1.7 Very low
Our verdict No reaction

Casinochan - Player’s attempts to close their account have been overlooked.

Unresolved Submitted: 25 Jul 2020
Black points: 407
Disputed amount: C$10,000
Safety Index 7.5 Above average
Our verdict Unjustified complaint

Casino Intense - Player’s attempts to close her account have been overlooked.

Closed Submitted: 25 Jul 2020
Disputed amount: €600
Safety Index 1.6 Very low
Our verdict Player stopped responding

Joka Room Casino - Casino website doesn’t load properly.

Closed Submitted: 25 Jul 2020
Disputed amount: A$50
Safety Index 2.3 Very low
Our verdict Player stopped responding

Slot10 Casino - Player’s criticizing Responsible Gaming practices.

Closed Submitted: 25 Jul 2020
Disputed amount: ??
Safety Index 2.7 Very low
Show more complaints (+10)
Showing 39,831 - 39,840 of 41,187 complaints
1...3,983 3,984 3,985...4,119
Go to pageof 4,119 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.